Controller trigger sticking after only 4 months of routine use.

Discus and support Controller trigger sticking after only 4 months of routine use. in XBoX on Consoles to solve the problem; I bought an Xbox Series X in mid-April. Since then, I’ve been playing with the provided controller, but I have not been rough with it — I’m not the... Discussion in 'XBoX on Consoles' started by CaptainGibbz, Jul 25, 2021.

  1. CaptainGibbz
    CaptainGibbz Guest

    Controller trigger sticking after only 4 months of routine use.


    I bought an Xbox Series X in mid-April. Since then, I’ve been playing with the provided controller, but I have not been rough with it — I’m not the kind of gamer that rages and smashes stuff.

    Now my right trigger is sticking whenever I hold it down, and since I’ve been playing NFS Hot Pursuit Remastered that’s really been annoying and detrimental to the experience.

    So, I contact the Xbox support virtual agent, and find that since I’ve had the controller for (not much) more than 90 days, my options are: 1) Screw off and 2) Buy a new controller.

    Obviously I’m pissed. This controller can’t take four months of routine use? Like really, if I was rough with it I’d understand, but I’ve treated it nicely. This is ridiculous. If I’m gonna buy a new controller, I’m gonna go third-party so I don’t waste my money on another piece of Microsoft trash. If you stand behind your product, Microsoft, you should offer more than a pathetic 90 day warranty.

    I don’t really have a question per se, just needed to vent about this worthless controller and worthless customer service.

    :)
     
    CaptainGibbz, Jul 25, 2021
    #1
  2. Georges C. Win User

    Controller trigger sticking after only 4 months of routine use.

    I'm sorry for that CaptainGibbz, I wish I could help you in some way, but if by entering the control serial number it informs you that it is out of warranty there is nothing that can be done.

    Best regards,

    George C
  3. CaptainGibbz Win User

    Controller trigger sticking after only 4 months of routine use.

    Yes, I went to the support section and was connected to the virtual support agent. The virtual agent had me enter in the controller’s serial number and confirmed that it was out of warranty and my only option is to purchase a new controller.
  4. Georges C. Win User

    Controller trigger sticking after only 4 months of routine use.

    I understand you perfectly, tell me one thing you have tried to contact Microsoft support to see if they can help you in your question, because as you control is new and came with the console, but for any information would even have to contact support.
  5. CaptainGibbz Win User

    Controller trigger sticking after only 4 months of routine use.

    Sorry, but no law is preventing Microsoft from having a longer warranty period, if they wanted to. The laws would specify a minimum warranty, so what you’re saying is that “Microsoft does the bare minimum required by law, and not a shred more.”
  6. Georges C. Win User

    Controller trigger sticking after only 4 months of routine use.

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Georges C

    I am a gamer and expert on the XBOX platform.

    I'm sorry for the inconvenience this situation is causing you.

    Welcome to the community. I hope I can help you in the best way.

    Hello CaptainGibbz, I'm sorry for your situation and i understand your frustration, but Microsoft's policies and assurances are pretty clear because it obeys the laws of each country.

    Best regards,

Thema:

Controller trigger sticking after only 4 months of routine use.

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