controller stuck on firmware 1.0.62.0

have you checked to see if you can firmware update the controllers? You can get the Xbox accessory app for the PC connect the controller and "test" them out in it. Can you borrow a controller from a friend to see if theirs also does the same? It is
possible you have two controllers stuck in the same mode; unlikely but possible.

Kathy,

I can successfully re-map my buttons, but this only functions in certain applications. Furthermore, it does not allow me to update the firmware (the option is still non-existent in X Box accessories app) - as such, my controller continues to have issues that were reported with this earlier firmware(s) I'm stuck on like not working with STEAM, worse bluetooth range/connectivity, etc.

-Daniel-

Firmware version 517.3202.0 is the latest firmware version available for the Elite Series 2 controller. So your controller has the latest firmware available.

Don't forget the Elite Series controllers use a different firmware than the other controllers, because it has different features to the standard controllers.

But is it working fine when connected using a USB Cable?

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

There are multiple options to update your Xbox controller. You can do it via PC or Xbox. If the update doesn't show up via PC, then connecting the controller to a console and checking on there will be the next best thing.

For details on how to do that, see here https://support.xbox.com/en-US/help/hardware-ne...