Controller skipping

On any downloaded video streaming app (Netflix, Hulu, history, etc), once the app launches, the selection box always stays on the bottom row. I can't scroll up to select the upper boxes. On Netflix, scrolling up or down causes it to skip every other line
and every other video scrolling left or right. Controls work fine in Xbox video, xbox music, games, etc. It's only on downloaded streaming apps. I have tried both controllers, smartglass on 3 different platforms, and a Xbox remote from eBay. None of them will
allow me to scroll upward on the streaming apps. I also have deleted and redownloaded the apps and still have the same result.

:)

 

Controller lag/skipping

OK the issue I'm having is when I'm scrolling threw my dashboard or trying to type a message I'll push a direction on my dpad and it'll jump 2-4 spaces in that direction I've tried a hard rest updating everything still keeps doing it any help?

 

Controller lag/skipping

Take the battery out of your controller and unplug it from the console for 5 minutes. Then replace the batteries with new batteries and test for results. Let us know. Good Luck!

 

Sorry to hear it. Can you please try deleting your profile only (not Profile and Items) and then restart your console then redownload the profile by going to Social>Sign In/Out>Download.

Let me know if that helps.

 

I have this issue too, tried redownloading profile didn't work. Restored xbox to factory setting still doesn't work. Help!

 

Hey SchizoidPine368!

This thread is a few months old, please go ahead and post a new thread detailing the issue if you haven't already. That way the community can provide support tailored specifically to you!