Controller shuts off when i plug in Headset (Poor Customer Retention)

Discus and support Controller shuts off when i plug in Headset (Poor Customer Retention) in XBoX on Consoles to solve the problem; Whenever I plug my Xbox One chat Headset (The one that came with the Console) my controller Shuts off and does not turn back on. I have spoken with... Discussion in 'XBoX on Consoles' started by Ficcoa, Jul 27, 2014.

  1. Ficcoa
    Ficcoa Guest

    Controller shuts off when i plug in Headset (Poor Customer Retention)


    Whenever I plug my Xbox One chat Headset (The one that came with the Console) my controller Shuts off and does not turn back on.

    I have spoken with support and I don't want to wait 14 days or have to pay for expedited shipping as I live in a rural area.

    Microsoft doesn't seem interested in retention or making their customers happy. I also found it odd that in order to get to a higher form of support that i have to post in the forums were this post will either go unnoticed or will just be overlooked. I love
    my xbox one and this is the first issue i have really had with it but Microsoft has made me change my mind and I will be getting a PS4 to continue my gaming needs. I would like people to to read this if you think Microsoft wants to keep you as a customer your
    dead wrong, They have no interest of doing so. I work in the Tech industry and there was no form of a retention policy not even offering a free week of Xbox live to cover the time i wouldn't be able to play while my controller was being shipped back and forth.
    Head my advice don't waste your time. Together as a community we can teach them that as customer we will not stand for this kind of treatment and show them they are not the only place that we can play our games online. Here's to Hoping i have helped some of
    you and if you have any questions or would like to the see the transcript of my conversation please just reply or message me i would happy to post it or send it to you .

    :)
     
    Ficcoa, Jul 27, 2014
    #1
  2. Ficcoa
    Ficcoa Guest
    Headset not working

    I was having a similar issue and now my controller shuts off when I plug in my Headset
     
    Ficcoa, Jul 27, 2014
    #2
  3. iNb4 Ownage
    iNb4 Ownage Guest
    When I plug in my headset, my controller shuts off.

    Hey there Shadow! Usually when your mic is making a buzzing noise, and controller shutting off that means your batteries are low on fuel. Try to go head and re-charge the batteries, and if that doesn't help, try to use some totally new batteries. Thanks!
    Controller shuts off when i plug in Headset (Poor Customer Retention) :)
     
    iNb4 Ownage, Jul 27, 2014
    #3
  4. InwardPayload Win User

    Plugging in headset makes controller turn off...

    My controller instantly shuts off when headset (one that came with Xbox one) is plugged in. I've power cycled Xbox, updated controller I can't even update it with the headset plugged in because it shuts off.. Bought another headset it does the same thing..
    Do I need a new controller already!? So frustrating. Help?
  5. Ficcoa Win User

    Headset not working

    I was having a similar issue and now my controller shuts off when I plug in my Headset
  6. AZ HOOTERBOY ND Win User

    Plugging in headset makes controller turn off...

    Im having the same problem. I updated my controller then, when I plugged my headset into my controller it shuts off. So then I took out the rechargeable batteries and hooked up the power cord to the controller. I then turned on my controller and plugged
    the headset into it and the controller still shut off right away. Ive also did a few power cycling with No success same with a few updates on the controller. Any Help?!?!?!?!?!?
  7. Kenny43-F4D5697E-8C0 Win User

    Speed Wheel does not fully work with Forza 4

    I havent tried it yet, but want one. Can you plug your headset into a controller, and then play with the wheel? Or does it shut off when you switch controllers?
  8. Melomania-DF88698B-9 Win User

    Xbox one controller keeps shutting off after i plug in the mic!

    I will share with you my two cents after having this same issue on my BRAND NEW XB1 Sunset bundle controller.

    Controller turns off instantly after plugging in either the headset adapter OR chat headset. Controller firmware is up to date, performed hard reset, tested with friends controllers and headsets ect.

    Bottom line is, this is either an outstanding firmware issue that they have yet to resolve or their is an issue in their manufacturing processes that causes defective controllers to shut off when any chat adapter is plugged in.
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Controller shuts off when i plug in Headset (Poor Customer Retention)

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