Controller scrolling wayyy too fast

Hello Itsnazatalgic,

Thank you for your post. I understand you are experiencing an issue with your Xbox One controller scrolling through the menu without pressing any buttons. This can occur if the controller is dirty, you can clean the controller with rubbing alcohol and cotton.
If the issue persists, please try plugging your controller in with a USB cable. If you are unable to recover the controller to working order, you may want to use our Device Support
page or the
Contact Us portal to speak to an agent.

I hope this helps.

The people on these forums are wayyy too lucky lately.

Hello, and thanks for replying!

-I’m using an Xbox one S

-I’m using an Xbox Series S/X controller

-Yes I’m using this controller wirelessly

-I’ve tried resetting my console, re-syncing the controller, updating the controller and more.

-I do not have any external devices connected to my console other than the power supply

There’s a possible chance that this issue could be caused by stick drift, because when I go to the configuration and testing section of the Xbox accessories app in settings, it shows that the left control stick is being pressed even though I’m not actually pressing down on it, however I’m not entirely sure how that ties in with the whole menu browsing being fast since if I leave my controller idle it doesn’t move automatically like having stick drift would.

I’m considering opening up the controller to see if there is anything major or obvious that’s wrong with it because from the exterior there doesn’t appear to be. But if you don’t recommend me doing that then please let me know.

Thanks again for this as I haven’t had much luck elsewhere!

Hi, codzilla584! thank you for your reply.

That means your controller's problem may be hardware-related after all.

Would you mind giving this a try?

- Press and hold your controller's Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable (if plugged in) for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all external devices from the console's USB ports.

- Unplug your console's power cord for 5 minutes.

- Plug the power cord back in, and make sure to use one of the wall's outlets.

- Turn your console on and check if the issues persist.

Best regards.

Hi, codzilla584! thank you for your reply.

Is this also happening with your other controller? or is it isolated to your current one? knowing this would help us determine the source of the issue.

Best regards.