Controller replacement

Discus and support Controller replacement in XBoX on Consoles to solve the problem; Last december i send back a faulty controller that was replaced. you guys sent it via ups but ups never delivered it and returned it back to you. tried... Discussion in 'XBoX on Consoles' started by Joaquim Rodrigues1, Apr 2, 2024.

  1. Joaquim Rodrigues1
    Joaquim Rodrigues1 Guest

    Controller replacement


    Last december i send back a faulty controller that was replaced. you guys sent it via ups but ups never delivered it and returned it back to you. tried to contact via website but nobody replies. requested a call and some guy called Tiago said he could not do anything. can someone help?

    :)
     
    Joaquim Rodrigues1, Apr 2, 2024
    #1
  2. Georges C. Win User

    Replace a faulty replacement controller?

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Danvantageous, you can try to contact support via chat via the link below, however in your situation they will recommend you the service that appears on the website.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Danvantageous Win User

    Replace a faulty replacement controller?

    Hi there

    I have tried this and I keep getting “phone calls and web chat is not available for this issue” and the virtual assistant is constantly pushing that I pay for a replacement.

    This is poor customer service. I shouldn’t have to pay another £75 for a replacement controller that may not last 5 months, like the replacement I already have!

    This is really getting frustrating.
  4. VASHTA NER4DA Win User

    Replacement controller???

    It is generally a 14-21 day turn around here in the U.S.

    If you are outside the U.S. this could differ. Head to this website and it should automatically load your region as well as the correct info for your region. Unless of course you have changed it in the past. If you do need to make a change to show the correct
    region, on the bottom of any xbox.com page in the left hand corner click whatever country is listed and make the change accordingly.

    support.xbox.com/.../getting-accessories-and-game-discs-serviced-faq
  5. MauriceJordanSB Win User

    A replacement controller

    Follow up part 2... What I said before... FORGET IT... They don't do ANYTHING for you... FU Microsoft.... Seriously.
  6. D00MRIDER Win User

    Controller replacement

    When I originally applied for a replacement they told me I wouldn't have to send my controller off then they proceeded to send me a battery door!! When I contacted xbox support again they told me that as far as they were concerned the matter was closed and
    resolved, good job I didn't send my controller!!

    I've got extended warranty too so hopefully it won't be long
Thema:

Controller replacement

Loading...

  1. Controller replacement - Similar Threads - Controller replacement

  2. My xbox 360 controller blink twice and did connect to console I have also replace battery...

    in XBoX Accessibility
    My xbox 360 controller blink twice and did connect to console I have also replace battery...: My xbox 360 controller blink twice and did connect to console I have also replace battery and unplug console for 30 second that also don't work please help me a7a3579f-5aae-42f8-ba4f-ab1c8ec5d9cc

  3. How to request for replacement controller without a serial number?

    in XBoX on Windows
    How to request for replacement controller without a serial number?: I bought the Xbox with Microsoft Complete Warranty. I registered the Xbox console but not its controller. Never had issues until the controller could not be turned on one day. Knowing I could...

  4. Does my replacement controller get a fresh 12 month warranty?

    in XBoX on Consoles
    Does my replacement controller get a fresh 12 month warranty?: Hi, I started having stick-drift issues with my controller. It was still under warranty so I got a replacement last July (11 months ago). Having the same issues again, the same direction on the...

  5. I was sent a broken replace controller for my series 2 elite controller, and I can't get a...

    in XBoX on Consoles
    I was sent a broken replace controller for my series 2 elite controller, and I can't get a...: My Xbox elite controller series 2 was out of warranty, so I decided to order in a replacement, however as soon as I powered on the replacement controller I realized the Right Bumper is completely...

  6. will my controller get replaced or repaired

    in XBoX on Consoles
    will my controller get replaced or repaired: i have the Xbox Starfield themed controller and i was wondering if i sent it in (to fix a problem like stick drift) would they repair it or replace it with the same Starfield themed controller or...

  7. Can my controller be replaced if warranty repair didn't work?

    in XBoX on Consoles
    Can my controller be replaced if warranty repair didn't work?: I have Xbox Elite Controller Series 2 that was supposed to be repaired using the warranty repair for power/battery issues, but even after the repair the controller is still have having power...

  8. How do I get a refund/replacement on a customized controller that I never received?

    in XBoX on Windows
    How do I get a refund/replacement on a customized controller that I never received?: I purchased a personalized Elite Wireless Controller Series 2- Complete Bundle on March 15th 2024. I received an email stating it was shipped on March 22nd, then another email stating it was...

  9. Does anyone know where I could buy replacement magnets for my elite series 2 controller?

    in XboX Insiders
    Does anyone know where I could buy replacement magnets for my elite series 2 controller?: 3 of my magnets broke so I’m trying to find replacements and i don’t want to buy a whole new controller. submitted by /u/crackheadflorida [link] [comments]

  10. Can my Xbox Series S controller be replaced if it came out of the box faulty/broken

    in XBoX on Consoles
    Can my Xbox Series S controller be replaced if it came out of the box faulty/broken: I want to know if it's too late to replace it, sense it came faulty It was paid for and I wasn't expecting it to have broken analog sticks, hope it can be replaced it's the only controller. I...