Controller replacement

D00MRIDER · Nov 5, 2014

Has anyone had to send their controller off to Microsoft in Frankfurt for replacement due to joystick drift? If so how long did it take to receive your new controller? I had an email about 10 days ago with no tracking info and I can't obviously play COD
AW yet and it's doing my head in!!

:)

M1RO XBO · Nov 5, 2014

Controller Replacement

I finaly got my new controller yesterday after 2,5 months!

They had a wrong notation of my address!

Hitman3097 · Nov 5, 2014

Controller Replacement

hello, i am in the same boat as you lot, i am now on my 3rd xbox one and will be on my 3rd controller, 1st xbox one was fine, i beleive it was the second or third day my day one controller analogue stick kept on clicking when moved in a circular motion,
i had that replaced from where i had purchased it as they still had day ones in stock, replaced after 3 days no problem only thing was they had to replace the whole system so no xbox for 3 days, the second xbox was received and a chip on the side looked like
it had been dropped, i still have the photos for proof, so what i did was the advance exhange with microsoft ok 7 days not a problem, then slowly but slowly the controller i knew was going to go soon the A button was starting the stick a little bit got video
for proof, it sometimes does it on my brothers day one controller aswell, but it soon sorted it self out, until one day was playing Forza 5 no lie about to start the race so trigger was held in, the trigger no lie got stuck and wouldnt release until the controller
vibrated weird i know, look a left corner i think and pop goes the analogue stick again, the first controller analogue stick went on FIFA 14, anyways it has been 2 weeks to the exact since micorsoft has had the controller, just received an email from micorsoft
saying it could take up to 28 days to recieive new controller, so let me get this right i sent controller on 12 April, they receive it on 16 April, email me on 28 APril saying it can take 28 days to get new controller, so my new controller should be here 28
May lol what do i do until then microsoft i am not buying a new controller for something that is your fault and is happening to others, they offered no compensation for my loss of xbox live no free game which i should be entitled to as my XB is just left connected
to the Sky box left in TV everyday, Microsoft you are not looking after your customers at all, if i could turn back time i would have never have brought this machine a waste of £430, i will be posting this on IGN, N4G, EUROGAMER where ever i can aswell this
is not fair microsoft you just want our money and do not care about us, so unhappy with you and your service

marknally · Nov 5, 2014

Yes mate, mine was sent on the 24th Oct and I think it turned up about Sat 1st. It was delivered by my normal postie in a Jiffy bag no tracking etc sent to me either.

I have the extended warranty thingy so don't know whether that made any difference to the process.

Mr Boozyhead · Nov 5, 2014

I was going to send a faulty controller and I got told it can take up to 3 weeks for turn-a-round!

D00MRIDER · Oct 31, 2018

When I originally applied for a replacement they told me I wouldn't have to send my controller off then they proceeded to send me a battery door!! When I contacted xbox support again they told me that as far as they were concerned the matter was closed and
resolved, good job I didn't send my controller!!

I've got extended warranty too so hopefully it won't be long

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Danvantageous, you can try to contact support via chat via the link below, however in your situation they will recommend you the service that appears on the website.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Danvantageous

Hi there

I have tried this and I keep getting “phone calls and web chat is not available for this issue” and the virtual assistant is constantly pushing that I pay for a replacement.

This is poor customer service. I shouldn’t have to pay another £75 for a replacement controller that may not last 5 months, like the replacement I already have!

This is really getting frustrating.

VASHTA NER4DA

It is generally a 14-21 day turn around here in the U.S.

If you are outside the U.S. this could differ. Head to this website and it should automatically load your region as well as the correct info for your region. Unless of course you have changed it in the past. If you do need to make a change to show the correct
region, on the bottom of any xbox.com page in the left hand corner click whatever country is listed and make the change accordingly.

support.xbox.com/.../getting-accessories-and-game-discs-serviced-faq

MauriceJordanSB

Follow up part 2... What I said before... FORGET IT... They don't do ANYTHING for you... FU Microsoft.... Seriously.

D00MRIDER

When I originally applied for a replacement they told me I wouldn't have to send my controller off then they proceeded to send me a battery door!! When I contacted xbox support again they told me that as far as they were concerned the matter was closed and
resolved, good job I didn't send my controller!!

I've got extended warranty too so hopefully it won't be long

Controller replacement