controller replacement program

Hi, I believe with faulty hardware you must send in the faulty controller to a repair centre before they send another one out. I would check this with a support rep or support chat first.

To request an item to be sent in for repairs or replacement, you will need to contact Xbox LIVE support via live chat or phone, and they can begin the returns/repairs procedure.

Could be malfuctioned controllers, I would contact microsoft support about them, if im not mistakened there might be a replacement program for controllers.

Yikes....Id definitely get the Xbox one and controller replaced. If not from the retail store thought the program

Sorry about your experiences.

Hey gssampaiotnnd

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about your console warranty extending to your controller.

All Xbox accessories carry a 90-day warranty. This includes headsets, controllers, battery packs, chat keyboards, etc.

I would like to provide a reference towards a program that cover controller and console, you get up to two replacements of a standard controller or one replacement of an Elite or Elite Series 2 controller, and one replacement of the console – no deductible
required. This is the
Microsoft Complete program, but it does have some perquisites you need to meet before you can purchase it.

You can still request an
Xbox controller replacement, but this will require you to verify your controller warranty.

I hope this helps.

Hi there,

regarding replacing a disc, this support page may be interesting. It explains when and how a replacement disc can be available via the disc replacement program:

support.xbox.com/.../disc-replacement-program