Controller repair

Am gonna attempt to take it to my local microsoft store. I bought it online from the microsoft store. Think I should try and print my receipt from there?

Hello LeeEldred,

Thank you for posting on the Xbox forums. We're sorry to hear that the microphone is not being detected by the console. Are you using

the Xbox One chat headset? We recommend making sure the headset it not muted. The article contains several troubleshooting steps for this issue. Also, the article contains a link to the device support page. This is the area where you can set up a repair
for your devices. Be sure to let us know the results!

If you are requiring about your service request number, you should be able to locate it on the email provided by the Microsoft team when created the replacement order for your controller. However, if you are unable to locate it there, please contact our live support agents as they will be able to provide you with it Contact us | Xbox Support.

Hi, it depends on which controller it is. Normally, the controller is simply replaced when stored, as it is cheaper than repairing your old one. The Elite Controller can be different

Thanks all, that is a little reassuring

Much appreciated