Controller repair and not had it back

You will still have to contact Technical Support, they are the one who can know info about the whereabouts of your device. Please try this time Chat Support.

Click on this
link

Click on Contact Support , a chat window will pop up

Type in "Talk to an agent"

Select your product: "Xbox" click "Next"

Select your issue: " Other account issues" click "Next"

Click on " Chat"

Hope it helps.

Hi,

I have managed to sort this. I had to register the xbox one first then the controller.

The controller is on its way back for repair.

thanks

Lucky! You received your repair quick. I'm still waiting for my controller, yup just a controller... I had sent it on march and still waiting. Its going to be tuff getting those back since you already received the repaired console back and if there is
no record that the other items were in the box. Keep calling and good luck.

Not shoulder (bumper) buttons. The select (back) buttons were white/clear, but there was no officially released Original controller that had mismatching trigger or bumper buttons.

.

Sounds like one someone repaired that particular controller at one point

I've been meaning to update this since I sent my controller in for repair and got it back.

As I had feared, the controller I received back had one of the two problems I listed when I sent it in. Specifically it was the issue I mentioned in the footnotes, rather than the one I was locked into when creating the service order. The latter was fixed. For the time being I am holding onto it, however I may send it back to have the second issue repaired in the future when Covid calms down in my area.