Controller remote play problem

I did not think of that. Thank you so much! I’ll try that later today, im going to the park . I’ll be sure to reply.

The controller is connected directly before I start the remote play session. The controller problems happen throughout the remote play session. Thank you for your reply!

I'm having similar problems. Remote play is not working but I think the app can comunciate with the console because I see the library and I can change the name of the console in the app.

If I rename the Xbox console on the Xbox settings, remote playing starts working. But after a few hours, the problem again.

Another problem I have is with the remote controller of the app and with the connection from digital assistants. Remote conroller and digital assistants don't work until I change the xbox name on the xbox settings.

I have the same problem, but in my case, it is the Logitech Harmony remote that cannot control either the Netflix or YouTube apps. Apparently, it is IR based remotes that don't work. Here is what I have found out:

1. In may case, the problem applies to a Logitech Harmony Smart Control remote, but from forums, I have seen similar reports regarding other IR based remotes.

2. So far, I have observed the problem on the YouTube and Netflix apps.

3. Play, pause and directional buttons do not work.

4. The Home button works so I can get to the Home screen from these apps using the remote.

5. If I turn on the Xbox One controller, the remote appears to work as expected, but when the controller automatically turns itself off, the remote stops working.

6. I have uninstalled both apps, restarted the Xbox and reinstalled the apps. The problem remains.

There is another thread for general Netflix app problems after the update, but I have only observed the problem with the remote:

forums.xbox.com/.../2072960.aspx

It cannot be due to the controller, regular tv are controlled through infrared lighting, xbox controllers work differently. i might not be dude to an xbox/ controller problem, try using your tv regularly, see if it turns off like when you play xbox. if not
then it could be due to wiring problem check if the wires are plugged in right, or maybe a friend with the tv remote is playing a prank on you

Hi Rostom,

Thanks for your quick reply. Unfortunately I can't turn off the remote control function as I'm away from home and I will be for some time. I've tried reinstalling the apps but that didn't help.

Is there any other suggestions you can give me to try while I'm away?