Controller power on and off issue

Just got a brand new xbox one x, updated system and all controllers. Controller fully charged. Problem is. The controller will not turn on the console and when the console is turned off the contoller stays on. I had a xbox one s and never had this issue.

:)

 

Power off and controller issues

My Xbox One has been having issues for the past few months and I haven’t seen any posts detailing the problems Im having. The first problem is that if my controller dies or I turn it off, I can’t simply turn the controller back on and start resuming whatever
I’m doing. I have to restart the Xbox in order for the controller to reconnect. Also, if I start up my Xbox and plug my headset into the controller my Xbox turns off, but if the headset is already plugged in before the Xbox is on, it’s fine. Then my Xbox always
starts with no sound and I have to unplug the headset and plug it back in. Any help is appreciated

 

Power off and controller issues

• Does this happen with multiple headsets? I only have one headset; Microsoft’s basic Xbox One headset.
• Does it happen with multiple controllers? I only have one controller. However, my controller is relatively new and I didn’t have these problems on the controller before it.
• Does the same thing happen with that headset and controller on another console?
  I haven’t had the opportunity to test them on another console.
• Does the same thing happen when the controller is wired? Yes, even if the controller is plugged into the Xbox, the aforementioned problems persist.
• Is the controller fully updated? I have made sure the controller is fully updated.
• Are you part of the Insider program? No, I am not.
• Is the console plugged into a power strip or surge protector? It’s plugged into a power strip.

 

Hey militia thanks for taking the time to bring this issue to us!

We suggest a reset of the console since the problem might be on the actual OS of the console so we would suggest a

Soft Factory Reset (while keeping games and apps and hardwire the controller)
IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!

 

Have you tried re-syncing the controller to the console?

 

On the latest update this is going on even I fixed mine doing power reset and plugging in the controller using a cable and then unplugged it and thats it!!

 

I tried the soft reset and manual setup, still same issue on both contollers, this system and controllers are 5 days old.

 

I just tried that and it worked on both controllers! Im not sure figured that one out but thank you!

 

Hi Mystical,



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