Controller plug-in headset no longer working after update

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press and hold your console's power button until the console turns off, remove the power cord for a few minutes.

On your controller press and hold the Xbox button until the console turns off and remove the batteries for a few minutes.

After a few minutes plug the power cord into your console again, put the batteries in your controller, turn on the console, plug your headset into the controller and try again.

If that doesn't work, open Skype and in settings see if any sound is detected in the audio test.

I think the problem may be in your controller, probably the controller jack is defective. You can order a replacement if you purchased the controller within 90 days.

Hi Samy

I did already try those before I did a full factory reset on my console. However I did just try again and still no luck. And no no sound using Skype either.

Thanks for trying though.

Cheers

Brett

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

to answer the issue with chat and your new and/or old headset.

1.plug your headset into the controller

2.go to settings and select your controller

3.select update, [it may say there are no updates but go ahead click update]

4.after the update your chat should work with the connected headset

DT