Controller Pairing Button

Press the pairing button on your controller: On your controller, there is a pairing button (usually on the bottom of the controller, near the Xbox button). Press and hold this button until the LED on your controller starts blinking.

Wait for it to pair: The LED on your controller should stop blinking and turn one of four colors, indicating that the pairing was successful.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected

To the left of the ear piece is a pairing button just like the controllers. You click the xbox pairing button than the pairing button on the ear piece. It is all in one.

Try updating the firmwares of both Controller and the Console. Then unpair the controller and again pair it by pressing the pair button on the controller and console.

Hi Jake, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

I hope this helps.