Controller on but not responding

Moved it last night far away from any other source. Played for an hour or so without issue. Played again this morning for an hour or so and then it just acted up again. Was in a game on a map scrolling places pressing up on the dpad and it just froze like
i was holding it down, continuiusly scrolling. Removed batteries, pressed power button and it lit up solid but remained frozen.

Have you updated the firmware of the controller recently?

Hi, Derek. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select Hogwarts Legacy, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.

Solution 3: Uninstall and reinstall the game.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Is there any other devices nearby that can cause an interference with the signal of the controller?

Thank you but I dont belive the issue is in any of the controllers I have. Ive tried older ones as well as new ones and made sure all were updated.