Controller not working on PC after update via Xbox

reibeku · Nov 9, 2021

I'm able to connect it but the games are not detecting the controller anymore.

Using gamepad-tester.com I can see that buttons are working but the device name is not detected (exactly it displays Unknown Gamepad Vendor: 045e Product: 0b20)

Any idea how to solve this?

Note: It is working fine in the Xbox

:)

TechnicallyReal · Nov 24, 2021

I am having the same problem with an Elite Series 2 controller (though it registers as Unknown Gamepad Vendor: 045e Product: 0b22)

The issue doesn't appear to be with the controller, as I am able to pair it to another PC and to a phone without issue, and it registers and works properly on gamepad tester and within games.

I have tried making sure that I am updated with Windows Update etc. I've also downloaded the latest Intel Bluetooth drivers for my Intel Wifi & Bluetooth.

The controller works when when plugged in via USB. The issue only appears when using Bluetooth.

TechnicallyReal · Nov 26, 2021

There was a cumulative Windows update today that solved the issue for me. I re-paired my controller after Windows finished updating and rebooting, and everything was good.

L4c3rd4

I see. But the windows might not be recognizing it for some reason, this restore might help.

reibeku

No, it did not help, unfortunately.

reibeku

Hello, I can't see why this is supposed to work? I updated the controller firmware, not the windows.

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey reibeku, how are you today? Hope you're doing well.

reibeku, I advise you to try to restore your windows OS.

There are two ways you could do it:

Step 1: Click Update & security on the Settings page to continue.

Step 2: Click Recovery and click Get Started on the right to continue.

Step 3: Choose Keep my files to reset your PC.

Step 4: Read the subsequent messages and click Reset.

After the computer has restarted successfully, you have refreshed Windows 10.

(That way you will not be able to keep your installed games, you would have to install them again.)

Or you could try via the ISO image tool:

For windows 10: https://www.microsoft.com/en-us/software-downlo...

For windows 11: https://www.microsoft.com/en-us/software-downlo...

KarelNovak

Hi all,

in my case solved as following:

1) Install on PC app Xbox Accessories

https://www.microsoft.com/store/productId/9NBLGGH30XJ3

2) Connect controller to PC via microUSB

3) Update firmware in controller

4) During update remove if exist already Bluetooth paired Xbox controller

5) Pair via Bluetooth

6) Paired and working correctly same as always worked before

It is very strange as it was working all the time until my son connect Xbox controller to another PC via cable then it was impossible to pair again to original PC via Bluetooth. Anyway working again with steps above...

Good luck and let me know pls if it helps....

Controller not working on PC after update via Xbox