controller not working in games rog ally

Dear Ebonii

Welcome to the Microsoft Community.



According to your description, your problem is that the controller is not working in the game.



Is your controller turning on and pairing properly?



First you need to check first:

Check the batteries: replace the controller batteries with fresh ones, or make sure the rechargeable controller is fully charged. (Do this even if your controller is still charged - a low battery can cause problems with connectivity and functionality.)



Powering Down to Restart the Controller Press and hold the Xbox button  for 5-10 seconds until the controller shuts down. Wait a few seconds, then press the Xbox button  again to turn the controller back on.



Your attempt can be fixed by troubleshooting the error and following the steps below:

1. Power off and restart the console by pressing and holding the Xbox button  on the front of the console for approximately 10 seconds. Unplug the console's power cord for 30 seconds after the console is powered off, then plug the console's power cord back in. Press the Xbox button  to reboot the main unit.



2. If the controller does not connect to the console after a power failure and reboot, try connecting the controller directly to the console using a USB-C cable (or USB to micro USB cable for Xbox One controllers). Be sure to use a cable that supports data transfer.

If the controller operates correctly through the cable connection, continue to the next step.

If the controller does not function when connected using the USB cable, double check that the problem is not with the cable or port - try connecting with a different cable/port or connecting to a different device. If you have verified that there is no problem with the cable or port, but the controller still does not run when connected, you will need to replace the controller (go to "Replacing the Controller" below).



3. Update the controller firmware. This can be done on the host computer by pressing Xbox  to open the guide and then selecting Profile & System > Settings > Devices & Connections "> Controllers and Headsets. Select "..." under the controller you are troubleshooting to check the firmware status. If you are unable to update the controller, go to "Other Troubleshooting" below.

Xbox Support

You can also try updating your controller while checking that your controller is working properly.



To help you further, we will direct you to Xbox Online Support:

Contactus | Xbox Support

Sign in to your XBox account on this page first.

You can get live chat support by following these steps:

Click on Contact us > select and enter your question > Next > See Contact options > Other option > in the first column “Get help with ......”.





Have a nice day and all the best.



Best regards

Michael | Microsoft Community Support Specialist

It still doesn't work. On my rog ally it doesn't update and it stay on updating with 0% progress

Having same problem on brand new Asus ROG Ally. Typing this now with no internet problems but will not start cloud streaming games.

Thank you for following up, I am having the same issues on my ROG ALLY. I appreciate it so much

I had the syncing thing when I was playing Starfield on my Xbox and ROG Ally, weirdly it was always when going from my Ally to my Xbox, not the other way around.

I eventually worked out what the issue was, I was switching off the Ally as soon as I stopped playing. What's I should have done was leave the Ally on for half an hour or so while it uploaded the save file to the cloud..

Perhaps that's the issue with you, the game knows there is an updated file, but cant access it because it wasn't uploaded fully. Perhaps turn on your old PC and let the save file upload.