Controller not syncing

Discus and support Controller not syncing in XBoX Accessibility to solve the problem; my brand new controller didn’t sync, so I returned it and got another one. The new one isn’t syncing. I have an older one that has been synced for a... Discussion in 'XBoX Accessibility' started by monkeyfreak713, Aug 11, 2018.

  1. monkeyfreak713
    monkeyfreak713 Guest

    Controller not syncing


    my brand new controller didn’t sync, so I returned it and got another one. The new one isn’t syncing. I have an older one that has been synced for a year. We have tried every way to sync it over and over. We don’t have a usb and honestly don’t want to. I
    want to fix the real problem.

    My mic stopped working with my original controller...the headset and mic work on other devices so we got a new controller and now it won’t sync.

    Ideas? Thanks!

    :)
     
    monkeyfreak713, Aug 11, 2018
    #1
  2. Miss Diggz
    Miss Diggz Guest
    Miss Diggz, Aug 11, 2018
    #2
  3. Mister Cerb
    Mister Cerb Guest
    Wireless controller not syncing

    Hey again Screemogun!

    I'm sorry to hear that the support article didn't help. If you're positive that you worked through the proper steps to connect your controllers and they still don't connect (including the brand new one). It's starting to look like your console needs to be repaired.

    Are any wireless controllers able to connect at all? If not, it looks like the wireless receiver on your console is in need of a repair. Here's a link to
    how to get your Xbox product repaired.

    I hope that helps!
     
    Mister Cerb, Aug 11, 2018
    #3
  4. PalmettoBling
    PalmettoBling Guest

    Controller not syncing

    A USB cable would make this a lot easier. As you could connect it directly to the console or a PC and update the firmware for the controller via the USB cable and the Xbox Accessories app.

    This page has a number of other steps to try in troubleshooting: Troubleshoot controller.

    Let me know if that doesn't resolve your issue.
     
    PalmettoBling, Aug 11, 2018
    #4
  5. monkeyfreak713
    monkeyfreak713 Guest
    I don’t mind using a usb if it’s only temporary to fix it. Thank you!! Will try when I find one and get back to you.
     
    monkeyfreak713, Aug 11, 2018
    #5
  6. PalmettoBling
    PalmettoBling Guest
    Cool; using it to make sure it has a solid connection to update the firmware will help. Let me know.

    Also, what controller type is it? Does it have the regular 3.5mm Headphone jack on the bottom? Older versions of the controller don't have Bluetooth, if you're trying to connect that way, and would need a wireless adapter in the PC to connect. Just want
    to make sure we're syncing compatible devices.
     
    PalmettoBling, Aug 12, 2018
    #6
  7. monkeyfreak713
    monkeyfreak713 Guest
    its brand new. Do I need to do anything with Bluetooth? This is through my tv and xbox console.
     
    monkeyfreak713, Aug 12, 2018
    #7
  8. monkeyfreak713
    monkeyfreak713 Guest

    Controller not syncing

    unfortunately the usb didn’t work. Our other controller works, though. And this controller was just sent brand new from xbox.
     
    monkeyfreak713, Aug 13, 2018
    #8
  9. PalmettoBling
    PalmettoBling Guest
    Your computer would need to have bluetooth built in, or a bluetooth dongle to connect to the computer that way, but nothing else other than that. If it's a new controller with a 3.5mm jack on the bottom, then it likely has bluetooth built in.

    Now, I'd like to verify, when you say USB doesn't work, does the controller connect and become usable when connected via USB, or does it not even sync via USB? If it doesn't, or if it does and you've updated the firmware and it still doesn't work, then
    I'd have to direct you to devicesupport.microsoft.com to have the controller serviced. It would be listed as Accessories under the console to submit the service order. I'd recommend reviewing over this page for more details: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
     
    PalmettoBling, Aug 14, 2018
    #9
  10. monkeyfreak713
    monkeyfreak713 Guest
    Thanks...I was on the phone with xbox support last night for an hour. It never was the controller because we tried two new controllers. The usb wouldn’t sync while plugged in. The problem the sync button on the console. We have a new console being shipped
    to us.

    Thanks again!
     
    monkeyfreak713, Aug 15, 2018
    #10
  11. PalmettoBling
    PalmettoBling Guest
    Excellent. Glad they were able to identify the issue! Best of luck!
     
    PalmettoBling, Aug 15, 2018
    #11
  12. JamesHill8
    JamesHill8 Guest
    Was having same issue (except the syncing part) tried new batteries and it worked some times, but i wound up uising an adapter from another controller to plug into controller.

    Will keep watching for fixes. Thanks
     
    JamesHill8, Nov 5, 2018
    #12
  13. Rishabh0067 Win User

    Can someone help me re sync my controllers ?

    Sync the Controller:
    To sync a wireless controller with your Xbox, follow these steps:

    Press the Xbox button on the controller to turn it on.
    Press and hold the small sync button on the front of the Xbox Series X console (located near the USB port).
    While holding the sync button on the console, press and hold the sync button on the controller (located on the top near the Xbox button).
    Release both sync buttons when the controller's Xbox button starts flashing. The controller should now be synced with the console.
  14. ALAN AND RAMONADORJA Win User

    I can't connect my second controller.

    You have to sync your second controller, via the Xbox One's sync button on the left, and the controller's sync button on the top.
  15. EggsBoxJuan Win User

    Halo 4 console and Sync issues.

    Hi, you are pressing the sync button on the console and then the sync button on the controller? What happens when you try to sync the controller?
  16. onyxishere Win User

    My New Xbox 360 Wireless Controller not connecting?

    Try re-syncing the controller to see if that helps.

    Press the sync button on the front of the controller and the sync button on the console to see if it will reconnect.
  17. onyxishere Win User

    Controller Problems

    Have you tried syncing the controller to the console? Hold the sync button on the front of the controller and the sync button on the console (on the left side just before the usb) until the light on the controller syncs.

    If that doesn't work then try heading over to Settings>System and update the controller to see if that helps.
Thema:

Controller not syncing

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