Controller not syncing with Xbox Series X after latest update

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

Hi,Carlene Mckinnie

Welcome to the Microsoft Community.

Knowing that you are experiencing the issue of Xbox Series X grips not syncing after the update and you have tried many things but the problem persists, you can also refer to the following suggestions:



Restart the console and controller:

Press and hold the Power button for 10 seconds to turn off Xbox Series X. Unplug the power cord, wait 3 minutes, then plug it back in and turn it on.

Press and hold the Xbox button for 6-10 seconds to turn off the controller, then turn it back on.



Re-synchronize the joystick:

Press the pairing buttons on the console and the joystick until the Xbox button on the joystick starts blinking. Wait for the light to stop blinking to confirm connection.



Using the USB-C cable:

Use the USB-C cable to connect the joystick to the console. This can help establish a stable connection and update the joystick firmware (if required)



We have recently received similar feedback from players in other regions, and it may be a temporary issue that is being looked at and addressed. If the issue persists after you try the steps above, we suggest you provide feedback to the development team via the link below so they can further analyze and resolve the issue.



Provide feedback to Team Xbox | Xbox Support

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji

On Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. If I plug any headphone with or without microphone in the Xbox Series X controller the commands are more responsive but the problem remains. I reported more and more times this problem to Microsoft since 3 months but still there isn't an update that resolve this issue with my great disappointment. I think this issue started since about 4 months after a system update, and I think the problem is the same of yours. Can you confirm this?

I have an issue similar to yours and identical to other users: even after OS update 10.0.22000.2656,
on Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu or in any other game that don't give this issue, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. This issue started since about 4 months after a system update. I have reported many times this issue and it has been reported by other users too.
Analog sticks and triggers calibration from the system menu is missing, an essential feature in my opinion, I'm reporting this since 3 years.