Controller model 1914

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

The both model have 4 motors, 2 in the triggers and 2 in the handles..

You can clearly see the motors in the following links:

Model 1914 Xbox Series:

Xbox Series X|S Wireless Controller (Model 1914) Full Disassembly - iFixit Repair Guide

Model 1708 Xbox One

https://www.ifixit.com/Guide/Xbox+One+Wireless+...

Note: These links are third-party and maybe can be exposed to hyperlinks, search engines and advertisements.

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello Gerald46547645873459, try to follow the procedures below.

My Xbox controller has connection issues after the last update

https://support.xbox.com/en-US/help/hardware-ne...

And make sure your console already has the last September update.

This does not work for the 1914 Xbox Controller. This only works for controllers before the 1914 model. There needs to be an option that works for the 1914 model controller.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today SW1F7

May I know if this is happening only with fortnite when you use this controller? Or is with all your games?

The controller firmware is up to date and everything?

That's the latest model, also known as 1914, try double checking this in the little label that appears as soon as you open the lid, I have three Xbox Controllers including the 20th anniversary controller and is the same 1914.

Yes i checked my other controller as well and both this delayed one and the OG that came with the Xbox series s is 1914 model and yes everything is updated including controller and system. I don't have any other games so i don't know if it's just Fortnite or not.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Kobus

Xbox accessories such as controllers or remotes vary by country but on average have a 90 day warranty from the date of purchase (depending on where are you located you can have 1 year)

If you want to double check warranty status of your controller you can do it by logging in to
https://account.microsoft.com/devices.