Controller - Left Stick Unresponsive

MessedUpLOBSTER · Sep 18, 2016

So for the past week or two I have started to notice an issue with my left stick on my standard 3.5mm jack Xbox One controller. The left stick doesn't seem to respond when turned to the right, this doesn't happen every time I turn to the right but it is
becoming more frequent. Now I have dropped this controller more times than I should have because it tends to slide off your leg, I understand that this has most likely caused the issue and that I may have to buy another controller, however I was hoping that
there was some sort of fix. This issue persists across all games and I have used other controllers without an issue. I can't seem to find anybody else with this problem. Let's just say I'll never place it on my leg again.

:)

Arthfael · Sep 18, 2016

Left Control Stick Unresponsive/Drift

It's been a few days since I've had any kind of response. This has clearly been a Microsoft mistake; not one but two controllers bought from a reputable seller had defects. I spent $70 on this controller and really like it, except for when I can't use it
because its creator goofed. I am happy to cover shipping of getting it sent in and repaired/replaced. I made an investment in Microsoft's hardware and it seems I was wrong for doing so...

Arthfael · Sep 18, 2016

Left Control Stick Unresponsive/Drift

Hey there Rolkius.

Sorry about the controller drift trouble. Unfortunately if one your sticks is drifting, a repair or replacement is going to be your best option as outlined in this

Xbox One Wireless Controller Troubleshooter. Depending on your region and when you bought it you may be eligible for a replacement via warranty, if not purchasing a replacement is going to be your best option.

Thanks for understanding!
Click to expand...

Thank you for your help, but how do I get my controller serviced? I reside in the southeastern U.S. and have been told the controller is under a year warranty, but when I try to register my device on this site, I cannot. It does not accept my serial number
and the only things it lets me choose are Xbox, Surface and Band with no option for controllers. The problem has gotten slightly worse/better. Now the control stick grinds when you move it in a circle but actually responds to inputs majority of the time. There
is now also a tiny plastic piece that is free-moving on the inside (I can hear it). This is really upsetting and I'm to the point of going to Sony controllers now despite my love for Microsoft's. I still have the box the controller came in and it clearly tells
me what the serial number is. The only thing I don't have anymore is the receipt, because I thought I was past all this nonsense after the first month.

{Parity} · Sep 19, 2016

There really is no fix for the stick drift that you are describing. The fastest and best solution is to replace the faulty controller.

{Parity}

There really is no fix for the stick drift that you are describing. The fastest and best solution is to replace the faulty controller.

Mister Maka

Hey there Rolkius.

Glad to hear you were finally able to get through to Phone support, apologies for the delay in response. Were you finally able to set up a repair?

Mister Maka

Hey there Rolkius.

Sorry about the controller drift trouble. Unfortunately if one your sticks is drifting, a repair or replacement is going to be your best option as outlined in this

Xbox One Wireless Controller Troubleshooter. Depending on your region and when you bought it you may be eligible for a replacement via warranty, if not purchasing a replacement is going to be your best option.

Thanks for understanding!

Arthfael

Hey there Rolkius!

Apologies for the delay. If you don't have an Xbox One to register, you'll need to reach out to
Phone/Chat support for assistance with setting up your controllers service. Thanks a ton for your patience on this, please let us know how it goes

I tried submitting a request, but I got an error stating that it could not be completed and that I should call them directly. I called the number and got an automated system that asked me why I was calling, to which I said, "controller replacement". After
determining that I was having hardware issues, I was instructed to select Xbox One, Xbox 360 or "other products". I tried both the Xbox One and "other products" route and both ended with the system asking me for an Xbox console serial number. It gave me the
option to say I don't have it, which I did (loud and clear) 2 of the 3 times I called, but it only disconnects me after saying that they were unable to determine if I have a console.

I need help with this witchcraft..

Update: Changed the wording in my chat request a bit (originally provided the link to this post) and it went through. We'll see how this goes. And by the way, thank you for your help. I do not wish to be a brute about this, it's just annoying; I don't come
by the money to get games and controllers/consoles very often.

Mister Maka

Hey there Rolkius!

Apologies for the delay. If you don't have an Xbox One to register, you'll need to reach out to
Phone/Chat support for assistance with setting up your controllers service. Thanks a ton for your patience on this, please let us know how it goes

Controller - Left Stick Unresponsive