Controller/ Kinect Problem.

ImahPurpleDino · May 11, 2014

I'm having this problem where every time i turn on my Xbox 360 controller i cant communicate through my kinect. When my controller is of its completely fine. But when its on i cant hear nor speak to anyone and they cant hear me either. I know that
sounds weird but I don't know how it happened. If anyone could explain how to fix this that'd be great. Thanks.

:)

UnaidedHolis · May 11, 2014

Chat Problem, Kinect interferences.

Hi,

after upgrading my controller (settings, update controller). Now every time I create a group chat I hear from the kinect.

I tried to restart the console and reset the cache. Some times it works, but after a while the problem returns, I checked the settings of the kinect and I also tried to restart it but i didn't work. I hear the group chat from the kinect, this after upgrading
the controller.

you also have this problem?

UnaidedHolis · May 11, 2014

Controller Update BUG

Hi, after upgrading my controller (settings, update controller). Now every time I create a group chat I hear from the kinect. I tried to restart the console and reset the cache. Some times it works, but after a while the problem returns, I checked the settings
of the kinect and I also tried to restart it but i didn't work. I hear the group chat from the kinect, this after upgrading the controller. you also have this problem?

Mister Quimby · May 13, 2014

Hey there ImahPurpleDino!

Sorry to hear about the audio issue, let's see what we can do to get this issue sorted. Just to make sure that we have not missed any troubleshooting steps, I recommend trying a few steps.

Please give the following steps a try:

Turn off your Xbox 360 console by pressing and holding the Xbox Guide button for 3 seconds.

Once your console is powered off, unplug the power cord and wait 5 minutes.

Plug in your console and press the guide button on your controller to power on your console.

Clear the cache on Xbox 360 console.

To verify that your Kinect settings are correct, Run the Kinect Tuner.

If the issue continues after trying the suggested troubleshooting steps, please let us know and we will be standing by to help.

Mister Quimby

Hey there ImahPurpleDino!

Sorry to hear about the audio issue, let's see what we can do to get this issue sorted. Just to make sure that we have not missed any troubleshooting steps, I recommend trying a few steps.

Please give the following steps a try:

Turn off your Xbox 360 console by pressing and holding the Xbox Guide button for 3 seconds.
Once your console is powered off, unplug the power cord and wait 5 minutes.
Plug in your console and press the guide button on your controller to power on your console.
Clear the cache on Xbox 360 console.
To verify that your Kinect settings are correct, Run the Kinect Tuner.

If the issue continues after trying the suggested troubleshooting steps, please let us know and we will be standing by to help.

HayleeLOL

No. What's the big problem with it supporting Kinect anyway? If you can use a controller, just use it as if it doesn't have Kinect features.

I don't own a Kinect, but still.

GrowlingYapper

Have you got a Kinect connected that was thought to cause controller problems.

Boas BS5

^that my problem with Kinect, they want you to buy a 'camera' for voice controls.

ElectroFlying

If you kept the same controller, and unplugged the Kinect and it stoped. Then yes. The Kinect was the likely problem.

I would call support and get a replacment, then try it again. Because if it was the Kinect, then their is no sense keeping it.

Controller/ Kinect Problem.