Controller keeps disconnecting (wireless and USB)

If the controller is disconnecting on the PC it stands to reason the controller is bad. However, if you have access to another controller you could try it just to make sure that the controller is faulty. If it is and not under warranty you would probably
better served by purchasing a new one. If it is under warranty contact customer support to get the warranty process started. support.xbox.com/.../contact-us Good Luck!

Start with the basics at
support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect. If you have to connect the usb cable to the wireless controller it may be a power issue. Not 100% sure but I think the usb cable only provides power it does not provide a
communication channel. Meaning, even if you connect the wireless with the usb charging cable all the communication is still happening via wireless.

Please try and use a Micro USB Data cable and connect your controller to the console via USB cord.

Make sure it's a USB Data cable, as some USB charging cables for smartphones do NOT have the necessary data lines connected. Only power lines for charging the phone.

Remove the batteries from the controller for the following tests!!!

Then test if the controller is fully updated in the Xbox Accessories app.

Check if the controller works for long play sessions without "disconnecting".

If the controller works flawlessly with the USB cable, unplug the cable from the console and plug the USB cable into a USB power bank or USB charging port.

Check if the controller still works wirelessly without disconnecting.

Since you say you already replaced the WiFi board and both controllers disconnect at the same time, it could be that you have wireless interference in your vicinity.

Maybe a neighbor with a wireless baby monitor that gets switched on at that time. Or maybe they have a powerful microwave oven that interferes with your wireless signals.

Hi there!

Sorry to hear you're experiencing disconnects with your controller. Have you tried using another USB cable for testing purposes, or plugging it into other USB slots on your computer? It may be necessary to

replace your controller as well.

Let us know how it goes!

it works fine while using a usb cable but i'm having this issue while using the wireless adapter. i will try soon to get a second controller to test that

Hi Darth, I'm sorry to hear about this issue..

Here is a link to a support page about losing sync with an Xbox controller:
support.xbox.com/.../wireless-controller-disconnects

I reccommend trying to Power Cycle your console. If this doesn't help the issue, I then reccommend connecting your Wireless Controller to the Xbox using a USB to Micro USB cable for a temporary fix in a hope that soon Microsoft will find a way to resolve
your issue.