Controller keeps disconnecting during gameplay on Xbox Series X

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller being disconnected in the middle of gameplay.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please re-pair the Controller by turning off your Xbox and the controller.

Turn the console back on.

On the controller, press and hold the pairing button (the small round button on the top of the controller) until the Xbox button starts flashing.

Press the pairing button on the Xbox Series X (located on the front of the console) to re-pair the controller.

And then update the controller's firmware. Kindly connect the controller to the Xbox Series X with a USB cable.

Press the Xbox button to open the guide.

Go to Profile & system > Settings > Devices & connections > Accessories.

Select the controller and choose "Update."

Next is to check for wireless interference:

Other wireless devices (e.g., Wi-Fi routers, other Bluetooth devices) could be causing interference with your Xbox controller's signal.

Please your Xbox to a different location, away from large wireless devices or metal objects. Ensure that there are no physical obstructions between the console and controller.

If the issue persist after performing the troubleshooting steps kindly use a wired connection by connecting the controller to the console with a USB cable.

This can help determine if the issue is related to the wireless connection.

Thank you for your cooperation.

Hi Cassandra, my name is Joel, I'm here to help you with any issues or questions you may have.

Cassandra, in light of the steps you've already taken, I have to ask you something, is your console plugged directly into the power outlet or are you using an additional cable, extension cable or power strip?

Please note that this is a public forum, I will respond to you within a short period of time and I am sorry for the delay in response. As I am simply a user trying to provide information and knowledge that may be useful to others.

Regards

Hi Neda Fortman



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox Series X controller frequently disconnecting, and I understand your confusion.

For the issue of your Xbox Series X controller frequently disconnecting during gameplay, you can try the following solutions:

1. Ensure that both your controller and console are updated to the latest firmware version.
   
2. Use the Xbox Accessories app to recalibrate your Xbox controller and add a profile.
   
3. Try re-pairing the controller by pressing the pairing buttons on both the controller and the console.
   
4. If the wireless connection is unstable, you can try connecting the controller to the console using a USB cable.
   

If the above methods do not resolve the issue, you can test the controller on other devices to check if the problem persists. If the issue occurs on multiple devices, it is recommended to submit a service request for further inspection.

We look forward to hearing back from you.

Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. I had similar issues before and the steps below have resolved them:

Step 1: Power Drain (Controller)

1. Remove the batteries on your controller even if it's turned on

2. Press and hold the Xbox button for 10 seconds. This will 1 the remaining power.

3. Wait 2 minutes.

4. Insert the batteries back into the controller

Step 2: Power Drain (Xbox)

1. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

2. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

3. Wait for 2 minutes and plug the power cable

4. Turn on the console and the controller then wait for the dashboard to appear

5. Play a game then test to see if it works.

Step 3:

- Try using a different Xbox controller to see if the issue persists using a different controller.

Step 4:

- If the above steps still don't work, try plugging a wired connection to see if it still disconnects. If so, there might be an issue with your controller. You might want to check the warranty of your controller to see if it can still be replaced.

Hope this helps. Let me know if you need further assistance. Thanks!

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on your controller keeps disconnecting on Xbox Series X, and I understand your confusion.

It sounds frustrating to have your controller disconnecting during gameplay on the Xbox Series X, especially when you’ve already replaced the batteries and ensured your console is updated. Let's try a few more troubleshooting steps to see if we can resolve the issue:

Re-pair the Controller

Sometimes, the connection between the controller and the Xbox console may be disrupted. To re-pair:

• Turn off the Xbox and the controller.
  

• Turn the console back on.
  

• On the controller, press and hold the pairing button (the small round button on the top of the controller) until the Xbox button starts flashing.
  

• Then, press the pairing button on the Xbox Series X (located on the front of the console) to re-pair the controller.
  

Reset your controller

To reset your controller, open the Xbox Accessories app on Windows, press the Start button , type Xbox Accessories, or choose it from the list, and then sign in. If the app isn't installed on your PC, get it here: 

Xbox Accessories - Free download and install on Windows | Microsoft Store

When you open the Xbox Accessories app, scroll to your controller and select Set up to get started. 

• Choose New profile, and then make your changes. When you're done, press the B button for the changes to take effect. 
  
• If you're changing an existing profile, choose it from the list, and then select Edit. Make your edits, and then press the B button for the changes to take effect. 
  
• Select your controller in the app and choose Configure. Choose a profile, and then select Edit > Restore to default. This returns the controller to its original factory settings. 
  

Check for Wireless Interference

• Other wireless devices (e.g., Wi-Fi routers, other Bluetooth devices) could be causing interference with your Xbox controller's signal.
  

• Try moving your Xbox to a different location, away from large wireless devices or metal objects.
  

• Make sure there are no physical obstructions between the console and controller.
  

Update the Controller's Firmware

Even if your console is updated, your controller might need an update too.

• Connect the controller to the Xbox Series X with a USB cable.
  

• Go to Settings > Devices & Connections > Accessories.
  

• Select the controller and check for updates. If there is a firmware update available, install it.
  

Try a Different USB Cable/Port

• If you're using a wired connection for the controller, the issue might be with the cable or the USB port.
  

• Try using a different USB cable or plug the controller into a different USB port on the console to see if the issue persists.
  

Power Cycle the Console

A hard reboot can sometimes fix strange connectivity issues.

• Turn off your Xbox Series X completely.
  

• Unplug the power cable for about 10 seconds.
  

• Plug it back in, and then turn the Xbox back on.
  

Test with Another Controller

If you have another Xbox controller, try using it to see if the issue persists. This will help determine if the problem is with the controller or the console.

Console Settings and Wi-Fi Issues

If you're playing online, sometimes the issue might be related to your internet connection rather than the controller itself:

• Test your network connection and ensure you're not experiencing high latency or drops.
  

• If you’re on Wi-Fi, try switching to a wired Ethernet connection to improve stability.
  

Factory Reset the Console (Last Resort)

If all else fails, you could try a factory reset on the Xbox Series X. Be sure to back up your data first if you go down this route.

• Go to Settings > System > Console Info > Reset Console.
  

• Choose Reset and keep my games & apps to preserve your content but reset system settings.
  

Please feel free to let me know if you have any further updates, thanks.

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist