Controller keeps disconnecting and reconnecting instantly.

Hi Higher,

Sorry to hear about the connection troubles. Let's see if we can get this figured out.

Let's start by attempting to isolate the issue. To do this, are you able to bypass your router, and plug your console directly into your modem? This will let us know if the router is the culprit.

Also, if you could go ahead and test your connection speed at speedtest.net, and post back with the results, that would be awesome.

Let us know how that all goes, and we can go from there.

Literally dont understand why microsoft cant just get larger servers. They have the money so why not.

I'm having a very similar issue. This just started 3-4 days ago. No other devices on my network are affected, but sometimes as often as every 15 minutes my xbox will briefly lose connection to the network. By briefly I mean for like 10 seconds, then it automatically
reconnects. I've run the network speed and statistics test and all the numbers are fine, I've cleared the MAC address and that doesn't help. I've got no idea what to do.

For reference I've just run the test and got the following:

61.49 down

34.74 up

0% packet loss

1480 MTU

61ms latency

77% wireless strength

The connection is fine when it's connected, I don't have any lag or speed issues. It just briefly but frequently disconnects. None of my 5-6 friends who play xbox are having this issue by the way.

Hello! I'm guessing you're using a wireless connection?

It sounds like there is an issue with your bandwidth... First, you should troubleshoot your network connection speed by:

1. Go to system settings

2. Go to the General Settings

3. Then go to Network Setting and click on "Test Network Speed & Statistics"

This will run a test and give you information about: Download speed, Upload speed, and Ping

(make sure to write down your test results for all 3)

The minimum download speed is: 3 Mbps

The minimum upload speed is: 0.5 Mbps

The minimum ping speed is: 150 milliseconds

If your test results are less than the minimum follow step 2 on this Xbox Support article:

https://beta.support.xbox.com/help/Hardware-Network/connect-network/xbox-one-connection-speed

I hope this helped!

Could be a Internet Connection problem