Controller issues recently

Discus and support Controller issues recently in XBoX on Consoles to solve the problem; For the past 2 weeks I have been unable to play my Xbox due to controller issues. Periodically, the controller will disconnect itself and log me out of... Discussion in 'XBoX on Consoles' started by kardalys, Nov 19, 2017.

  1. kardalys
    kardalys Guest

    Controller issues recently


    For the past 2 weeks I have been unable to play my Xbox due to controller issues. Periodically, the controller will disconnect itself and log me out of Xbox live after somewhere between 5-15 minutes of play time. This has happened on both multiplayer games
    (NBA2k18, Marvel Heroes Omega) and single player (Turing Test). Initially, playing with the controller plugged in via USB cable worked but was a nuisance, but the past few days even hardwired connections have been causing problems.

    I have power cycled the console multiple times, made sure the power brick is plugged directly into the wall, checked for controller updates on both controllers, and nothing has helped. I've had this Xbox console for 3 years without issue, and for both controllers
    to simultaneously stop functioning would seem to be a software issue with a recent update. There are no new wireless devices near my console that could be interfering with the signal, not that it would matter in the hardwired cases anyway.

    I have seen multiple posts with similar issues lately and no response from Xbox support. I'd love any advice on how to fix this, so I know whether to spend money on Black Friday game deals or switch to a PS4 before the holidays.

    :)
     
    kardalys, Nov 19, 2017
    #1
  2. Reidzer N7
    Reidzer N7 Guest
    Anybody else going through controllers?

    Nope.

    My Day 1 controller served me well up until recently when I decided to get the Halo 5 Master Chief controller. No issues to report.
     
    Reidzer N7, Nov 19, 2017
    #2
  3. gds1972
    gds1972 Guest
    Controller Build Quality

    I have not had any issues with my day one controller but recently I decided to upgrade to the Elite Controller and the build quality of this controller is great but I think it's a little overpriced.
     
    gds1972, Nov 19, 2017
    #3
  4. MrSigg Win User

    Recent Issue

    This worked and im pretty thankful. Hoping it will stay fine now but if not i can at least remember this for next time.

    -Sigg
  5. EggsBoxJuan Win User

    Recent Issue

    Hi, it may be a hardware issue, more than likely the hard drive. Have you tried pressing and holding the power button on the Xbox for ten seconds when the Xbox is powered on, when the Xbox powers off pull the power cord out of the Xbox and leave it out
    for a couple of minutes, reconnect the power cord and power the Xbox on again using the power button on the Xbox.
  6. XBF Brad A Win User

    Recent Issue

    Hi Mrsigg,

    Thanks for letting us know it worked. I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion to talk to fellow gamers.



    Thanks,

    Brad
  7. Daniel_0815 Win User

    Recent Issue

    Hi,

    as this appears to be a hardware issue, Contact the support at support.microsoft.com and they will arrange a hardware swap. It works quite fast and you get a new console quickly.

    Best,

    Daniel
  8. gds1972 Win User

    Controller Build Quality

    I have not had any issues with my day one controller but recently I decided to upgrade to the Elite Controller and the build quality of this controller is great but I think it's a little overpriced.
Thema:

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