Controller issue with connectivity

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

I didn't even think of that...I'll give it a try!!

Thanks

Hi Rayvn,

Have you tried syncing the controller to another Xbox One console? In doing this test you can see whether or not the problem lies in your console no longer recognizing your controller or your controller not recognizing your console. If its the latter, then
I'm afraid you might need to buy a new controller.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to isolate the issue further I would like to ask some questions.

Is this happening with other controller? Also, are you on Xbox or PC?

1) I did use the controllers when testing on the second console.

2) No, the controllers are just regular Microsoft controllers. I also use the same NYKO brand play and charge kit for both.

3) They just came up within the past week.

4) I have also tried other games as well, some downloaded and some on disc.

5) A separate hard drive was used to test.