Controller is connected, but doesn't work?

I don't have a mouse connected normally, i mentioned it because i have to connect the mouse and disconnect the controller.

So basically,

1.it doesn't work properly/i connect a mouse

2.it still doesn't work properly/i turn off the controller

3. I click it with the mouse with the controller off, button works as intended.

That doesn't work because the controller isn't fully connected.

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

My phone and yes. But it still doesn't work and still doesn't show that I have a controller connected.

Having the same problem here. RT+Y doesn't work, but the HDMI works on my laptop when connected to the tv.

Seems like the wireless controller doesn't want to connect to the console during boot up, and the boot up lights (Lights spin around the player lights on console) doesn't even happen.

Just tried reconnecting the wireless controller to the xbox, the xbox and controller flash to show that the connection went through, and the controller just goes back to flashing every 2 seconds.