controller headphone doesn't work

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

To give a bit more info, when I take my batteries out and put them back in the controller connects but doesn't work. If I pull out the headphones from the headset adapter I can't use the headphones but the controller still worked but as soon as you pop
out the batteries the controller is toast until a hard boot.

Hi,

Thanks for the response but also didn't work...

A friend has tested also the headphones but it doesn't work on his Xbox, but it is working in his computer...

I'm trying to find a Microsoft headphones to discard a controller issue but I'm pretty sure it is a software issue.

Same here.

It messed up my Elite Controller too, because now the mic on my [SONY] headphones doesn't work. Yet it works when i plug it into a regular controller...

thank you. I have done the set up but still not working.

My son was playing and you know you get the symbol if headset connected it just shows a microphone with a cross through as though he disconnected his headphones. As though he lost connection between the headset and Xbox. He took his headphones to his friends
and they work perfectly but still not working here. When putting slowly putting the connector into the controller you can hear as though they are going to connect but when fully in the jack there not sound or static

There's a possibility to help narrow down the problem. When you said it made you wonder if it's the controllers... did you take a controller to his friend's house or just the headphones? Since the headphones seem to work there, you could take your son's
controller and headphones (if you didn't before) to his friend's place and use them there for awhile. If it works, then you know it isn't the controller. If it still doesn't work, but it does work with his friend's controller, that pretty much narrows the
problem down to your controller.