Controller Elite Series 2 Keeps Turning off

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly check if there is an update for your controller, depending on your device you can get the steps here: https://support.xbox.com/en-US/help/hardware-ne...

Also, are you on Xbox or PC?

If you're on Xbox kindly perform a powercycle after you update the controller to fix the issue.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Turns out, the Xbox Elite Series 2 controller needed to be replaced.

Hello! I'm Khaji, and I'll be happy to help you today.

Disconnection problems can be solved by resetting the control, to reset the Elite Series 2 control follow these steps:

1. Make sure the controller is turned off:
If it is on, turn it off.
2. Locate the reset button:
On the back of the controller, near the charging ports, there is a small hole marked "Settings." This is the reset button.
3. Use a paper clip or pin:
Use a paper clip, pin, or any thin object to press the reset button. Hold down for a few seconds.
4. Wait for it to turn off:
After pressing the reset button, wait a few seconds. The controller should turn off completely.
5. Reconnect the Elite Series 2 controller:
Turn on the controller:
6. Press the power button on the Elite Series 2 controller to turn it on.
7. Connect to console or PC:
If you are using an Xbox console, connect it using a USB cable or wirelessly. If you're on a PC, use the USB cable or pair the controller via Bluetooth.
8. Check the connection:
Verify that the controller is connected correctly. If you use a USB cable, make sure it is plugged in firmly. If it is a wireless connection, verify that the connection is stable.

If the problem persists, update your controller's firmware:

1. Connect your Elite Series 2 controller to your Xbox console or PC.
2. Open the Xbox Accessories app.
3. Select your controller in the "Devices and accessories" section.
4. Find the “Firmware” or “Update Firmware” option.
5. If an update is available, follow the on-screen instructions to start the process.
6. Wait for the update to complete. Do not turn off the controller during this process.
7. Check in the app that the firmware has been updated to the latest version.

Make sure the controller battery is fully charged or, if you are using batteries, that the batteries are in good condition.

Avoid electromagnetic interference around the controller, as this may affect the connection. Keep other electronic devices away and try them in a different environment.

Best regards, Khaji

Ive had the baseline controllers for years and keep holding back from pulling the trigger (get it?) for an elite controller. When the series 2 came out, I was ready to go get one, but the fervor died off with reports of disconnecting.

Right now I’m still waiting to get an elite. I plan on it sometime this year, maybe with the Series X

Are you using the keyboard to turn on the console, or a regular controller?

My suggestion is to try using a regular Xbox One Controller (any should do, standard, Elite Series 1 or 2) to turn on the console, launch the game, then turn off the controller, and connect the keyboard and mouse after the controller has been turned off,
you should then be prompted to select an account to use the keyboard and mouse with for the game.