Controller doesn't work

Discus and support Controller doesn't work in XBoX on Consoles to solve the problem; One fine day, controller suddenly stopped working. It blinks twice and turns off.. after checking few youtube videos, I manage to update the firmware... Discussion in 'XBoX on Consoles' started by Sandeep Sooryaprakash, Jul 23, 2021.

  1. Controller doesn't work


    One fine day, controller suddenly stopped working. It blinks twice and turns off.. after checking few youtube videos, I manage to update the firmware of the controller

    However the RB button doesn't work and hence am not able to sign in. And the home page always gets scrolled to right. Even if I scroll left it immediately scrolls right automatically. What could be possibly wrong?

    :)
     
    Sandeep Sooryaprakash, Jul 23, 2021
    #1
  2. Jesse E' Win User

    Controller doesn't work

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.
  3. XBF Zineb F Win User

    Controller doesn't work

  4. Jesse E' Win User

    Controller doesn't work

    I'm sorry about that. Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

    If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

    If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...

    Hope this helps!

    Jesse
  5. Logan.G - MSFT Win User

    Controller doesn't work

    Hi, Paul ODonnell1

    Welcome to Microsoft Community.



    According to your description, you can open my xbox with all your controllers, but when the home screen appears, my controller does nothing except turn off the screen. You also tried to update the controller on the Xbox.



    You mean that after you turn on the Xbox console, you are on the Xbox home page. At this time, except for pressing the Xbox key, no other keys respond?

    How did you update the Xbox controller on the Xbox console?



    If you have a keyboard and mouse, plug them in and see if the Xbox is still within the control range.



    And you can also test it on the PC to see if it works properly on the PC.



    Waiting for your test results, we will continue to provide you with help and support.



    Best Regards,

    Logan | Microsoft Community Support Specialist
  6. XBF - Drew Win User

    controller triggers doesn't work

    Hi AMiR_2h,

    Do you know the make and model of the 3rd party controller? It may not be compatible with the technology but can't confirm until I know more about it.
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Controller doesn't work

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