Controller doesn't power on

Thank you for the detailed information and I apologize for the trouble. While the controller is plugged in directly on your console please perform a powercycle by following the steps below:

"1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.

2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on."

If that still didn't work, I apologize but we may need to get the controller repaired/replaced.

You can create an order for your controller by signing in to this link and submitting the controller's serial number:

https://support.xbox.com/help/hardware-network/...

After you have successfully completed the replacement order the shipping label will be sent to you within 24-48 hours.

Firmware is updated. It does not turn on at all wirelessly. But it works normally with a wire

Hi TJColeman1, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please check if there is an update for your controller by following the steps below:

"1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & streaming > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided."

If that didn't work, I would like to clarify, when you try to turn it on wirelessly is it blinking or not turning on at all?

Powercycling it with the xbox button seems to have fixed the issue as you suggested. Thank you for the replies and service

That's amazing and you're very welcome.