Controller disconnects at random intervals

My controllers disconnect at random intervals during gameplay and then immediately reconnects. The console's manufacturing date is labeled as 2014-1-25.

Just so it's on record, these are the troubleshooting items I've tried with no success:

• I've updated my controllers to the latest firmware - as of today's latest firmware (06-24-2014)

• Tried two separate controllers (one that came with the xbox unit and a separate one that I purchased)

• Re-synced the two controllers multiple times with the hardware buttons

• Replaced batteries with brand new batteries (plug and charge kits, rechargeable AAs, and standard AAs)

• Keeping it in line of sight of the Kinect (which is almost a deal-breaker for me is that's the problem)

• Removing/unplugging the Kinect

• Hard rebooting multiple times

• Moving the xbox unit to where there would be little-to-no interference

I haven't had any luck other than using a long USB cable. It's a work-around but at least it's an option for now. Still deciding on whether to send mine in for repairs or replacement (the controllers or the actual xbox one unit). Seems like many other people
continued to have trouble, even after sending theirs in to get the problem fixed on multiple different units.

My batteries fit snuggly inside the controllers so I don't believe it's a loose battery issue.

I really would prefer not to go through the hassle of exchanging consoles multiple times as many have experienced on the forum. Especially if there isn't an advanced replacement. This has been extremely frustrating.

:)

 

Xbox Live is acting crappy again.

well XBL is up and running have you checked your connection speed, or your ISP could be doing some work and that can disconnect you from the internet at random intervals.

 

Controller connectivity, why is it so bad?

Look at this one:

xbox.uservoice.com/.../7124981-fix-random-controller-disconnects-post-1502-updat

 

Hey there lukewarmwalker!

Sorry to hear about the controller disconnects. We appreciate the information that you have provided regarding this issue. Another suggestion that I recommend would be to try syncing your controllers with a different console if possible. This way we can see
if the issue continues with the current controllers you are using, making it easier to determine if the issue is specific to your console. Another suggestion would be to check to see if there might be any objects causing interference, such as; Metallic objects
( metal shelves or dividers, entertainment center doors), cordless phones, microwaves or wireless routers.

I can understand that you may not prefer to have your console replaced, but If you have exhausted all further troubleshooting steps, I recommend having your console repaired. You can find out more information regarding repair on our Xbox
One repair: Frequently asked questions page. You can process a repair through our Online Service Center.