Controller disconnection issue

Hi,

I have my xbox one since like 6 years now and always had the same controller. Two weeks ago I bought a new controller and now I always have a disconnection issue with this controler. I never had this issue with my old controller. I tried every step that
I found on diffrent support forum and I always have the issue.

What I should do now?

:)

 

Weird Controller Disconnection Issue

I thought this would be best as a story (didn't even intend on it) - please see it through to the end:

I was able to attach my Turtle Beach Z300 PC gaming headset to the controller with the Audio Adapter and was working fine for about a day. The next day I was playing Advanced Warfare for about an hour and I noticed that the audio in the right ear cup of
my headset had stopped working. The first thing to always try is to turn it off and on again, so I pulled out the audio adapter from my controller and plugged it back in but it only made it worse - there was no audio whatsoever now. So, I followed the same
principle and turned the controller off and on again by holding down the Dashboard button and turning the controller off. When I turned it back on, the controller didn't do anything. There was only the light of the dashboard button. I tried reconnecting the
controller to the Xbox but nothing - the controller stayed unresponsive.

I then contacted Xbox support about the problem and they told me to do this:

" Plug in a USB keyboard to your Xbox One: Clear Persistent storage by going to Settings > Disc and Blu-Ray > Persistent Storage > Clear Persistent Storage. Once done please go to Settings>Network>Advance Settings>Alternate Mac Address>Clear. Then turn the
console off completely by holding the power key for 10-20 seconds. Unplug power supply. After 2 minutes plug the power supply back, turn console on."

Obviously this is very long-winded, but was fine for a one-time thing. I then went out for the rest of the night, feeling quite happy that I fixed my new controller. Then, today happened - I turned on my Xbox in the morning and every 4 hours I would get
the same symptoms as the day before, so I'm wondering:

What is my issue - the controller (came with the Xbox - fine until this issue), the Audio Adapter (bought from a trusted eBay seller who said it was new) or the headset (it can connect to the 3.5mm jack in the front of the Audio Adapter), and how do I permanently
fix this issue?

If you need any further information or even have a fix, please comment below.

 

GI Classic: Xbox One controllers are best all-time

Xbox One controller is my favorite controller of all time. If only MS actually fixed those disconnect issues which are the only downside to them, everything would be good with the world.