Controller disconnecting

GoryNoel · Jul 27, 2015

Hi

Have had problems with the controller disconnecting every few minutes. Have tried powering down the xbox, clearing the persistabt storage, resyncing through kinetic and through a cable but it still disconnects.

Help as I dont want to pay for a repair which is occuring more and more. Also tried a new controller and had mine tested on a working console and it connected

:)

Konnyboi1 · Jul 27, 2015

Does the new update fix the controller disconnecting issues?

Just like in the title.

Does the new update fix the controller disconnecting issues?

My controller keeps disconnecting

Si1entDeath04 · Jul 27, 2015

control disconect

My wirless controller keeps disconnecting; if i buy the rechargable cable batttery pack would able to play without the controll disconnecting

Galiimo521 · Jul 29, 2015

Hello GoryNoel

I see that you have a problem and I want to help you. if you press this link and scroll down then there are some solutions that I recommend trying

support.xbox.com/.../wireless-controller-disconnects

with best regards

GoryNoel · Aug 2, 2015

Hi i have bought a wired controller and i am not having any problems. Would this suggest the controller is at fault?

Blackforce Dale · Aug 4, 2015

Welcome to the disconnecting club.

Have a read through the following 2000+ post topic

forums.xbox.com/.../1825293.aspx

If you want the Microsoft response its :-

For those that want the Microsoft response :

---------------

Hey there everyone,

For those of you who are experiencing this issue and haven't already, I strongly recommend trying out the troubleshooting steps within our support article on what to do if your Xbox One controller disconnects. I would also recommend using your controller
connected with a micro-USB cable to the Xbox One console in order to help with the controller's connectivity.

If you've gone through all of the troubleshooting steps listed within that support article and you continue to experience the disconnecting issue after trying out two different controllers, we recommend setting your console up for a repair. To get started,
navigate to our Online Service Center. If you need additional assistance with setting up the console repair, give our phone support team a call by heading over to our Contact Us page.

If you're experiencing a different issue with your controller than what is described in this thread by the original poster, I would suggest creating a new thread detailing what you're experiencing. This way you'll have the opportunity to receive support
catered to you from our community.

Thanks again everyone for your patience and detailed posts along the way.

stevegamble-1F199C9A-B706-4887-9A85-BF132320C6A7 · Oct 31, 2018

Both of my controllers keep disconnecting. Each day it gets worse. It started when the controller update happened. Now the Xbox isn't even playable as it disconnects about every minute. What a waste of money.

ROBIN H 25

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

MattyRums

I would recommend checking out the "Xbox One Wireless Controller disconnects or can't connect" page,

support.xbox.com/.../wireless-controller-disconnects. It lists a number of issues that could be causing the disconnection and solutions.

03a80029-3bdc-4ea0-9

When you connect your controller it disconnect you from the internet?

I tried 2 controllers. Both are disconnecting. And when they're both connected, I can see that they disconnect at the same time.

Well, when I don't have any controller connected the Internet is disconnected too. When I stay on the Wi-Fi / Internet page, it says "No connection" with or without a controller connected. The controller is disconnected with the Internet, even when I don't
have a Internet connection set up.

I miss play GTA V...

ChiefJoboo

Please see this page about random disconnections with your controller:

http://support.xbox.com/xbox-one/accessories/wireless-controller-disconnects

SmarmyJerkface

Updates:

Paired both controllers to console at the same time. Both controllers lost and regain sync at the same time.

Paired Elite controller to iPhone. No disconnects.

Paired one controller to console and other to phone. Controller connected to console disconnected, controller connected to iPhone stayed connected.

Controller disconnecting