Controller disconnecting - Short-range wireless controller

Dear All,

Could you help me with the problem below?



After the update of my two controllers, that problem appeared. They are disconnecting if I go a litle far from the console. It is not a problem with the controllers. I guess it's a console's problem.

Please, help me!!!

Best Regards,

[Mod Removed]

:)

 

Controller acting wonky.

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

Tried all of the stupidly obvious steps in that video with no success...

 

Day One Controller Faulty?

This disconnection issue is really rather confusing. Clearly many of you have had this fixed either by firmware, replacement console or controller.

I had a replacement console where my Day One controller still disconnected so that went back - the replacement also had issues with discs.

Now I had a standard controller that I used frequently for 5mths with no disconnections. As mentioned, that too has now experienced a disconnection so I am feeling at a loss now. The only thing that has changed with my setup, is I have the Xbox One Stereo Headset, and the standard controller disconnection occurred when the headset was connected. So there's that, or it could be the recent Preview update.

I also did some googling and found this topic with comments on controller disconnections and Stereo Headset crackling and buzzing which I am in the process of getting the Stereo Headset replaced.

Testing done on the Xbox One controller wireless range using all three battery types: Play N' Charge, AA disposable and AA rechargeable. BONUS: Compared to 360 controller wireless range. : xboxone

According to the comments the buzzing sound can indicate wireless interference, which may also be the issue with the controller disconnections.

Yes, I have a wireless router and cordless phone in the same room. Maybe that is doing something, but it still doesn't explain why the standard controller would suddenly start disconnecting, unless having the headset connected makes it more prone to interference?

Really at a loss. PS4 is fine, Stereo Headset was fine on PS4 with no buzzing noises.

 

have you tried a hard reset on the console and the controller yet?

 

Anyone? Yeah I´ve tried a hard reset but it dindt work =(

 

Dudeeee, I just figure out how to fix it!!! Just turn your console Wifi off. Use a cable to connect to internet.

 

Hey there Glaser227!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!