Controller disconnecting frequently when playing online multiplayer on Xbox Series X

Hi Tara,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox controller. I understand that you get disconnected while playing.

As part of our isolation, have you tried connecting it directly via USB cable to see if you will get the disconnection?

If you will not get disconnected via USB, try to reduce interference from other devices. Common sources include microwaves, cordless phones, and Bluetooth devices. Try to keep these devices away from your Xbox.

Let me know how it goes.

Regards,

Alvaro

Hi - this is certainly happening to me as well. After paying a premium for a series x controller to use on my pc - it FREQUENTLY disconnects. In fact so much, it is unuseable as a wireless controller. Does not happen with my xbox one controller. When are we getting a resolution to this issue? Or is it something that can be resolved with a replacement (warranty) controller?

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Some times both consoles are turned on at the same time but it happens when only one is on as well

Yes both share same network

All 4 controllers are normal xbox one controllers

They disconnect when playing online and offline games

No pc games

First started happening maybe In September

Also I have a Xbox series X In a Third room that has no issues

My controllers keep disconnecting from my Xbox series X randomly while playing games. When it happens I connect a different controller and it keeps happening. I have 3 xbox one controllers and 2 series x controllers. I've tried using all of them. I've also gone through all of the troubleshooting steps, made sure controller and console updates have been done and have reset and reconnected the controllers multiple times. I've even tried saving the game soft resetting the console then restarting and reconnecting a controller. I cannot play the trial or opens in FH5 as those are multiplayer races and you cannot pause or rewind or you lose your place. Does my console have a defect with its bluetooth connection?