Controller Disconnecting constantly and freezing

Discus and support Controller Disconnecting constantly and freezing in XBoX on Consoles to solve the problem; I had to get a new controller after Microsoft defaulted on my warranty on my last controller. Was not surprised, it's Microsoft. Don't expect them to... Discussion in 'XBoX on Consoles' started by Akira Gasaraki, Nov 7, 2018.

  1. Controller Disconnecting constantly and freezing


    I had to get a new controller after Microsoft defaulted on my warranty on my last controller. Was not surprised, it's Microsoft. Don't expect them to actually uphold what they promise.

    Anyway, my last two controllers both had left stick drifting/lag. I was told yo go spend more money on another controller so I could "Get back to gaming with Xbox". Typical copy/paste answer. I went to Wal-Mart, got a factory black, standard controller......went
    home to play. Now, since buying, if you stop using the controller for longer than 10 seconds, It "disconnects". At fhat point, it will not reconnect. It just bricks.

    Now, I've had controllers DC before...and the light will blink a few seconds and it would reconnect. This one doesn't even flinch. No lights flashing, no re-connect....nothing. Light just stays solid. Even if I plug in a cord, it won't reconnect. I have
    to remove the battery and turn it back on. Even then, that only works about 70% of the time If you don't plug in a cord first. If I straight plug it in and run wired the whole time from the get go, it works fine most of the time....but does DC on rare occasions
    (but nothing like wireless).

    What's weird to me is...I can use it to wirelessly turn in the console, so it's linked. I have it set to autorecognize and log me in....it does. So the console knows this thing exists. If I use a wire, it works almost 100%. If it DC's on wireless, it basically
    bricks until I pull the batteries and turn it back on. It won't reconnect, once it DC's, even with a with a wire. That's the one that really stumps me.....how does plugging it in not reconnect it?

    I have tried every step I have seen or can think of. This issue is specific to just this controller. I have never experienced this issue before with any other wireless product, Xbox related or otherwise. The controller is up to date, the console is only
    8 moths old (One X). I do not have another console to try it on....so can't test elsewhere. Console is hardwired, onlu my phone is one WiFi...no other equipment on the house uses WiFi...so it shouldn't be a signal (especially since the other controllers don't
    experience this ever...this is a 100% new issue).

    I have power cycled the console, did the full "unplug everything, even from the wall and unplug your modem and coax" troubleshooting everyone reccomends. Also...something weird to note....I can only connect the controller with a cord. Using the button on
    the top of the controller and on the Xbox to wirelessly detect it does not work. As well, I live in the country so there's no interference around me. To me, it sounds like this particular controller has a faulty wireless issue internally....be it the coding,
    the equipment/signal node...whatever.

    :)
     
    Akira Gasaraki, Nov 7, 2018
    #1
  2. Frequently Disconnecting Controller

    My controller has been disconnecting constantly it's annoying I can't play HALO properly any tips?
     
    Carlo of Cebu, Nov 7, 2018
    #2
  3. theanimal537
    theanimal537 Guest
    download problems

    Had to reformat xbox as was constantly freezing an disconnecting from xbox live....now will download nuketown an as soon as reach 100% says hasnt downloaded. also took over 2 hours to to said download...should i reformat again
     
    theanimal537, Nov 7, 2018
    #3
  4. Christyna64
    Christyna64 Guest

    Controller Disconnecting constantly and freezing

    Christyna64, Nov 7, 2018
    #4
  5. Christyna64 Win User

    Controller Disconnecting constantly and freezing

    Maybe you could return the controller to the store and get a different one. Here is some helpful info that might help.

    https://support.xbox.com/en-us/xbox-one/accessories/troubleshoot-wireless-controller
  6. NITRO 187 Win User

    Controller constantly disconnects...

    No "Profit" on this answer as I have tried that solution,I've looked all over these forums and tried every possible suggestion.It has to be a software issue.It would not be horrible if I could play wired but that causes the controllers to act like they have
    a mind of their own,and yes I said controllers,plural because I've tested 3 separate controllers.Im not sending in my XboxOne for repair because others with the same problem got it back with the same problem.Its not interference because nothing has changed
    prior to the last update.
  7. NewBlacksmurf Win User

    Controller disconnects constantly

  8. dearjenna Win User

    Controller constantly disconnects...

    Hey everyone affected,

    To be clear, are you seeing this with multiple controllers on the same console? If so, this could be something w/the console's ability to connect rather than the controllers'. I have a few steps I recommend:

    1. Test any of these disconnecting controllers on a friend's console.

    -- If they connect and work fine on another console, this definitely points to your console.

    2. Another similar test is to test these controllers wired via a microUSB cable and see if they connect and work fine.

    3. If everything checks out wired and with another console, a repair may be necessary for your console. You can find out more about that here:

    support.xbox.com/.../getting-your-product-serviced
  9. M3tal Daz3 Win User

    Controller constantly disconnects...

Thema:

Controller Disconnecting constantly and freezing

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