Controller detecting its a keyboard

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Javu9

Please answer the following questions to assist you properly :

Is this happening on PC, right?
If it's on PC, are you on Windows 10 or 11?
Or if it's on Xbox, which one do you have?
Are you able to test with another controller? If yes, the issue persists?
And, which troubleshooting steps you have done so far to fix this problem
In that way I can advise you different things or how to proceed

When keyboard & mouse support comes to the xbox one you don't have to use it & if you use a controller you do not have to play against keyboard/mouse users & vice versa.

It will detect keyboard users & wont put them in with controller users unless you want to play against them.

Other than RTS games I would never use a keyboard/mouse on a console,in fact I use a controller on PC if I can.

Controllers all day long for me.

unfortunately that doesn't help either. I have borrowed my friend Xbox One Series X controller and same thing happened. The game Redfall does detects the controller but keep changing it to keyboard and mouse and can't use the controller it's just bad game port and again I have tried the game on Cloud Gaming the game detects the controller and functions right but when downloading the game it doesn't.

Can you try the keyboard on a PC? Does the computer detect the keyboard properly?

hi, it’s already connected to the pc with the cable and ds4 has the ultimate updates.

When i tray ti use my controller with ds4 the game has an input But immediately after pressing something on the controller it detects only mouse and keyboard again and ignores the controller