Controller desyncing and Xbox Live disconnecting.

Discus and support Controller desyncing and Xbox Live disconnecting. in XBoX on Consoles to solve the problem; My Xbox One has been repeatedly desyncing my controller and then ~5 seconds later my console will disconnect from Xbox Live. If I'm in a part I can... Discussion in 'XBoX on Consoles' started by FREEDOM COBRA 1, Jan 1, 2016.

  1. Controller desyncing and Xbox Live disconnecting.


    My Xbox One has been repeatedly desyncing my controller and then ~5 seconds later my console will disconnect from Xbox Live. If I'm in a part I can still hear every one clearly through the TV until it disconnects from Xbox Live. The controller will eventually
    reconnect to the console and the console will reconnect to the internet. The problem occurs randomly. Does anyone know how to remedy the issue?

    :)
     
    FREEDOM COBRA 1, Jan 1, 2016
    #1
  2. JoshTasaico
    JoshTasaico Guest
    X1 Desperate Help !!

    I've tried hard resetting and updating and the controller is charged. I don't understand why that every time my Xbox disconnects from live that my controller disconnects as well. For starters I don't even know why my live is disconnecting...
     
    JoshTasaico, Jan 1, 2016
    #2
  3. JoshTasaico
    JoshTasaico Guest
    X1 Desperate Help !!

    I'll start up a game and in about 5 minutes or so my controller disconnects. I've figured out that every time I see my controller disconnect, that live actually disconnects as well. Does anyone know how the controller and live are related? I need a fix desperately!! I never had the problem before only started about a month ago. Don't know why I'm getting disconnected from live
     
    JoshTasaico, Jan 1, 2016
    #3
  4. Controller desyncing and Xbox Live disconnecting.

    You can try a complete power/hard reset by unplugging everything and leaving it unplugged for a minute or two. Then reconnecting it all. Failing that though I'd say you have a faulty WiFi unit in your console and you'd need to send it in for a repair.

    You can arrange a service request at
    http://myservice.xbox.com
     
    Skeeter Quill, Jan 1, 2016
    #4
  5. Doing that does sometimes fix it temporarily. I don't believe it's a wi-fi unit issue though as the controllers connect through Blutooth not wi-fi, they did on 360 at least. I should have also mention that I'm a preview member, but this issue doesn't seem
    to be experienced by any other members.
     
    FREEDOM COBRA 1, Jan 1, 2016
    #5
  6. BDLSF
    BDLSF Guest
    That's the problem, with the xbox controller they are not Bluetooth, they a hybrid Wifi and Radio Frequency, the idea was better distance between de console and the player. The Bluetooth of the PS3/PS4 had the limitation of the distance between the console
    and the player.
     
    BDLSF, Jan 2, 2016
    #6
  7. As an example of how sporadic the issue is, today I had no trouble what so ever, but the day I posted this topic my console was unusable because of the issue. If the Wi-fi unit was the problem why would it do it in such random intervals, wouldn't it be more
    sensical for it to be somewhat consistent.
     
    FREEDOM COBRA 1, Jan 2, 2016
    #7
  8. Controller desyncing and Xbox Live disconnecting.

    From the sound's of that then, something is probably interfering with the wireless. I know when my wife is using her sowing machine, especially after I removed a shorted capacitor from the pedal, I get frequent disconnects with the controller. Luckily my
    wife doesn't use the sowing machine too often.
     
    Skeeter Quill, Jan 3, 2016
    #8
  9. Okay, then I have a guess. I believe it's probably the wireless adapter for the 360 controller that I keep connected to my PC. If that end's up being the problem I'll return to mark this thread as answered. Thank you all for the replies.
     
    FREEDOM COBRA 1, Jan 3, 2016
    #9
  10. I disabled every machine that could be causing the problem and it's still occurring. I then moved every thing on to an External HD and restored factory defaults, no change. Any more ideas?
     
    FREEDOM COBRA 1, Jan 8, 2016
    #10
  11. Hordie
    Hordie Guest
    Hi FREEDOM COBRA 1,

    If your Wifi is going out with your controller, then I would agree with what SN1P3R SK33T stated above. I've seen where sometimes the controllers just disconnect and quickly reconnect, but with your Live disconnecting at the same time, it's definitely something
    with the wireless receiver.

    If you've disabled any machine that could be causing interference (which could be a lot)., and you've done a factory reset on your console then it may need repair. Follow the link below to start a repair on your console. Before doing so I would double check
    for anything that could be interfering. Previously with another wireless device (not Xbox One) I noticed my Microwave oven would break my wireless whenever I was using it. So anything that cause waves or wireless data could technically be the culprit.

    Xbox Service Center
     
    Hordie, Jan 8, 2016
    #11
  12. MajinDuu
    MajinDuu Guest
    Same problem.

    I have the internet cable plugged into my xbox, and my controller plugged in my controller and some how it STILL disconnects. Nothing around it to interfere with my unit. This is a brand new Xbox One that I got for Christmas. MS is garbage
     
    MajinDuu, Oct 31, 2018
    #12
  13. Skeeter Quill Win User

    Controller desyncing and Xbox Live disconnecting.

    You can try a complete power/hard reset by unplugging everything and leaving it unplugged for a minute or two. Then reconnecting it all. Failing that though I'd say you have a faulty WiFi unit in your console and you'd need to send it in for a repair.

    You can arrange a service request at
    http://myservice.xbox.com
  14. Hordie Win User

    Controller desyncing and Xbox Live disconnecting.

    Hi FREEDOM COBRA 1,

    If your Wifi is going out with your controller, then I would agree with what SN1P3R SK33T stated above. I've seen where sometimes the controllers just disconnect and quickly reconnect, but with your Live disconnecting at the same time, it's definitely something
    with the wireless receiver.

    If you've disabled any machine that could be causing interference (which could be a lot)., and you've done a factory reset on your console then it may need repair. Follow the link below to start a repair on your console. Before doing so I would double check
    for anything that could be interfering. Previously with another wireless device (not Xbox One) I noticed my Microwave oven would break my wireless whenever I was using it. So anything that cause waves or wireless data could technically be the culprit.

    Xbox Service Center
  15. FREEDOM COBRA 1 Win User

    Controller desyncing and Xbox Live disconnecting.

    As an example of how sporadic the issue is, today I had no trouble what so ever, but the day I posted this topic my console was unusable because of the issue. If the Wi-fi unit was the problem why would it do it in such random intervals, wouldn't it be more
    sensical for it to be somewhat consistent.
  16. FREEDOM COBRA 1 Win User

    Controller desyncing and Xbox Live disconnecting.

    Doing that does sometimes fix it temporarily. I don't believe it's a wi-fi unit issue though as the controllers connect through Blutooth not wi-fi, they did on 360 at least. I should have also mention that I'm a preview member, but this issue doesn't seem
    to be experienced by any other members.
  17. FREEDOM COBRA 1 Win User

    Controller desyncing and Xbox Live disconnecting.

    Okay, then I have a guess. I believe it's probably the wireless adapter for the 360 controller that I keep connected to my PC. If that end's up being the problem I'll return to mark this thread as answered. Thank you all for the replies.
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Controller desyncing and Xbox Live disconnecting.

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