Controller connection issue

yeed4life · Oct 21, 2015

Does anyone know if the standard 12 month warranty on my xbox one bundle cover the controller also ?

Having major issues with it not connecting after i have tried all the microsoft (and youtube) tutorials to get it to connect vie USB and resetting and still no joy. Only thing i can think is the controller is faulty. Its still under the 12 months standard
warranty can i claim for this to be repaired ?

Any help would begreat please.

:)

Mister Cerb · Oct 21, 2015

Controller Connection Issue

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

dirtyfok · Oct 21, 2015

Controller connection issue

first I'd like to start off with I have read the article and tried all those various things. the console is in the middle of the room on the floor with no other devices around it, The controller is brand new, fresh batteries, the controller is up to date,
and I still have issues with the controller disconnecting, the further away I am the worse it gets, for it to stay connected I have to literally be less then two feet away from the system. Please any help would be greatly appreciated.

LeiAiAleiAica · Oct 21, 2015

Controllers that came with a bundle should have a one year warranty. Only those purchased outside the bundle have 90 days of warranty from the date of purchase. Try to register your console first at myservice.xbox.com and try to process a replacement for
your controller.

yeed4life · Oct 21, 2015

I have just done this and i am receiving a message on the online service centre page saying the below...

Sorry, we are unable to process your request at this time.

An error occurred. Please try again.

Information: ! No services found No service offers are available.

I have registered the console do i also need to register the controller ?

LeiAiAleiAica · Oct 31, 2018

Hello yeed4life. May I know where are you located?

Mister Cerb

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

Rayvnwingz

I didn't even think of that...I'll give it a try!!

Thanks

Ironwilled

Hi Rayvn,

Have you tried syncing the controller to another Xbox One console? In doing this test you can see whether or not the problem lies in your console no longer recognizing your controller or your controller not recognizing your console. If its the latter, then
I'm afraid you might need to buy a new controller.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to isolate the issue further I would like to ask some questions.

Is this happening with other controller? Also, are you on Xbox or PC?

LaBollita

1) I did use the controllers when testing on the second console.

2) No, the controllers are just regular Microsoft controllers. I also use the same NYKO brand play and charge kit for both.

3) They just came up within the past week.

4) I have also tried other games as well, some downloaded and some on disc.

5) A separate hard drive was used to test.

Controller connection issue