Controller connection issue

Danielcarlisle · Aug 22, 2020

Hi,

hopefully someone here can help me as this is driving me insane!

I recently brought a used xbox one and found that I couldn't connect ANY controller to it wirelessly. The sync button on the side made a 'clunk' noise when pressed but the power light didn't flash.

After tirelessly searching google the only way I could find to fix it was to replace the rf board and the wifi board in the console, which I have done. After replacing these parts the power light began to flash and my controller connected straight away,
bonus!! Except after a minute it disconnected and the light stopped flashing when i tried to re-sync it.

I can hard reset the xbox and the button will work/controller connect, but a minute or 2 later it will disconnect and i have to hard reset the xbox to get it working again.

Anyone had a similar problem or any experience with fixing this issue? I can't find anything online and have no idea what's going on with it.

Thanks in advance

Danny.

:)

Mister Cerb

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

Rayvnwingz

I didn't even think of that...I'll give it a try!!

Thanks

Ironwilled

Hi Rayvn,

Have you tried syncing the controller to another Xbox One console? In doing this test you can see whether or not the problem lies in your console no longer recognizing your controller or your controller not recognizing your console. If its the latter, then
I'm afraid you might need to buy a new controller.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to isolate the issue further I would like to ask some questions.

Is this happening with other controller? Also, are you on Xbox or PC?

LaBollita

1) I did use the controllers when testing on the second console.

2) No, the controllers are just regular Microsoft controllers. I also use the same NYKO brand play and charge kit for both.

3) They just came up within the past week.

4) I have also tried other games as well, some downloaded and some on disc.

5) A separate hard drive was used to test.

Controller connection issue