Controller Connection Issue

FervidBroom0 · Aug 31, 2018

I have an older Xbox One. Just bought a Microsoft Combat tech Controller. Console doesn't recognize the controller. Controller says to push connection button, then push connection button on console. My console has no such button. Box says it works for
all Xbox one consoles. Why wont it connect? What do I need to do?

:)

Mister Cerb · Aug 31, 2018

Controller Connection Issue

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

dirtyfok · Aug 31, 2018

Controller connection issue

first I'd like to start off with I have read the article and tried all those various things. the console is in the middle of the room on the floor with no other devices around it, The controller is brand new, fresh batteries, the controller is up to date,
and I still have issues with the controller disconnecting, the further away I am the worse it gets, for it to stay connected I have to literally be less then two feet away from the system. Please any help would be greatly appreciated.

HeadshotPenguin · Aug 31, 2018

Hi,

If you plug in the controller via the cable, are there any pending updates for it?

HP

Echo4Ent · Aug 31, 2018

All of the Xbox Ones have a controller connect button. See the images here: How to Sync an Xbox One Wireless Controller with Your Console

They detail the location on each console.

Good Luck!

The Viral Cyrix · Nov 3, 2018

The sync button is on the leaft hand side of your xbox attached to the chrome part of the disc tray bezel

Mister Cerb

Hey there LaBollita! Thanks for getting back to us with that info!

Based on what you've told us (the same issue happens on multiple games and multiple consoles), we need to start looking for the common factors. My first instinct is to think that the issue lies with the controllers (and it very well might). However, the issue
might also lie with the play and charge kit, since that was also a common factor.

Were these controllers connected to the console via the play and charge kit when you were performing these tests?

If you can, try these controllers out without having the play and charge kit connected. Also, try some completely different controllers (like a friend or family member's controllers) on your console without any play and charge kits connected.

Let us know how those tests go and we'll be standing by to hear from you. =)

Rayvnwingz

I didn't even think of that...I'll give it a try!!

Thanks

Ironwilled

Hi Rayvn,

Have you tried syncing the controller to another Xbox One console? In doing this test you can see whether or not the problem lies in your console no longer recognizing your controller or your controller not recognizing your console. If its the latter, then
I'm afraid you might need to buy a new controller.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to isolate the issue further I would like to ask some questions.

Is this happening with other controller? Also, are you on Xbox or PC?

LaBollita

1) I did use the controllers when testing on the second console.

2) No, the controllers are just regular Microsoft controllers. I also use the same NYKO brand play and charge kit for both.

3) They just came up within the past week.

4) I have also tried other games as well, some downloaded and some on disc.

5) A separate hard drive was used to test.

Controller Connection Issue