Controller can't connect to the console

Hey there JerrySizzla,

Sorry to hear the replacement console is causing issues. I just wanted to offer a suggestion or two to see if it helps, before you send the console back. Can you try to connect the controller to the console via a USB Cable to allow the controller to connect
to the console? See if that will help with the controller connecting and then try it wirelessly.

Also, I just wanted to make sure you saw and tried this guide as well.
Xbox One Wireless Controller Disconnects or Can't Connect.

Hi Darryl,

Thanks for reaching out to us and yes, you sure can! To clarify, it can't be simultaneously of course, but you can pair/sync your controller with any Xbox One console or Windows 10 device.

Connect a wireless Xbox One controller to your console

How to connect an Xbox One Wireless Controller to a Windows PC

Hope this helps out!

As blackhalk123 has already said you may need to start looking at your A/V cable/console connection, In general if your console can't output a signal to the display device it does indeed indicate something wrong with the cable/connection or even the port
on the console and your controllers won't connect.

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Will the console power on if you press the guide button on the controller ? if it does you could try resetting the display settings, power the console on using the guide button, as the console starts up press and hold Y and the right trigger on the controller
until the console restarts again.

The best and fastest way to connect a controller when you can't find a reason why it doesn't pair, is to use a Micro USB cable to connect the controller to the console.

This will automatically bind the controller. Also check in the Xbox Accessories App if the controller firmware needs to be updated.

When using a MicroUSB cable, make sure you use an actual USB data cable, that can transmit data. If you use a cellphone charging cable, it could be that the charging cable has only the power lines connected but no data lines. That would prevent the controller
with communicating with the console.

MAC is short for media access control address and is the unique identifier to connect your device to the network. This is a measure of security and it can't be used to "change" the console's identity.