Controller Buttons Unresponsive at Start Up.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I would highly recommend trying out the troubleshooting steps from this link first, https://support.xbox.com/help/hardware-network/....

If the problem still persists after doing the steps, please check if the controller is under warranty through this link, https://support.xbox.com/en-US/help/hardware-ne....

You can create a replacement order at https://support.microsoft.com/devices.

Same issue here. I started Kinect Fitness and the screen wouldn't load. I went back to home to close the app and restart and that's when the controller became unresponsive. The kinect light was still on but voice commands would not work. Turned it off
and could start hitting the home button on the controller but nothing else would register from the controller.

I ended up unplugging the kinect AND unplugging the power cord. Waited about 2 minutes and reconnected and started using the on switch on the console. Powered up and worked just fine after that. Thank god.

It does not.Only way my controller turns on and get to the menu when I need is when I press the home button and up and right on the D pad at the same time. My home button is completely unresponsive on it's own

The little buttons on the back that slide up and down to control how far down the triggers can go have both fallen down inside the controller, the joystick has become unresponsive, and it keeps disconnecting from the xbox during play.

ok, maybe there is some issue with the controller itself... since the console is brand new you can directly contact the shop where you bought the console and ask for a substitution under guarantee.

Have you bought it in a physic shop or online?