Controller automatically scrolls down when I pull up the home menu...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

El, Before submitting the procedures, I need to know if this error appears exclusively when you access the menu, or in the entire operation of the game it has this drift.

Tell me please

I remain at your disposal if you have any further questions.

Tried to power cycle, no changes.

I cant reset the xbox as when I press the home button it automatically goes to the bottom of the menu and wont let me scroll up, i.e. access the settings menu.

One side note, the Xbox messages are separate from your "normal" messages. When pulling up the menu with the Xbox button on the controller, move one screen to the right and scroll down to "Messages from Xbox Live". That is where the code would be once
everything is resolved.

nm - you need to hit the HOME button on the controller - go to the left game menu and scroll down to redeem code

Other controllers are not affected at the moment and when i hook the wired one up to another xbox it dosen't now have the menu scroll problem bit still looks down in games and it's not like stick drift where you can still look up, it fights to look down when i try to look up, when this happened before it did have the scroll and the looking problem when I hooked it up to another xbox. Edit- it has now started to affect the controller that came with my xbox but it turns left