controller are out of synchronization

Hi there some months ago I found a problem in my xbox one, the controller are always getting out of synchronization with the console, I did every tests that support gave me, and they decide tho change my console. I got a new console and I´m having the same
problem now, what I did until now:

- Test with 3 different batteries

- Test the same controller in another console and another controller in this console (in a old one console)

- Firmware is not out of date

If i play using the cable it works normally, the devices around the console is the same, but I´ve just got this problem some weeks before I change my first console (about 1 or 2 months ago) .

Can someone give some troubleshooting to test it?

Thanks in advance, and sorry for my english

:)

 

Controller Synchronization Issues

I am currently attempting to diagnose an issue with my Xbox and controller synchronization. Ever since the November update, and possibly before, I have been noticing that sometimes in the middle of play, I'll get a note saying to reconnect my controller,
look down and see that the controller is indeed blinking like it lost its synchronization.I have multiple controllers and this can happen to any and all of them. Most times it will connect right up and continue to play with minimal further issues.

However, there is a more serious issue where the controller will loose synch and not come back. In this instance, I will have to restart the entire console before I can get wireless control again. I can, however, plug a USB into the front of the controller
and use it. If one controller looses synch completely (cue forever blinking light), no other controller will be able to connect, despite attempts to use the wireless connect button.

Most times, the controller will come back with no problem. usually only occurs every once and a while during an "Instant-on" power up. however, it does rarely happen during game play.

I believe this to be a hardware issue, but would like to know if anyone else has had this issue, and what they did to fix it.

Thank you for your help

 

Controller Synchronization Issues

So I played some last night (Mass Effect) with a controller that had fresh batteries and the synchronization issue came up again. In this instance, it was a quick disconnect/reconnect about an hour into gameplay. At this point, I am pretty certain it is
a hardware issue with the Xbox, but please let me know if anyone else has any other ideas.

Oh, this is also after I updated the Xbox system (no further updates for the controllers).