Controller and Headset CONSTANTLY DISCONNECTING from Xbox One X

VovaBara · Aug 11, 2023

My controller and headset are constantly disconnecting from my Xbox One X, every 1-3min or so. I updated my controller but the problem got worse if anything. They used to work when plugged into my Xbox, but now even that doesn’t fix the problem. I have tried power cycling and re-pairing, however that yields no results. I’ve seen other forums but none of them provide an answer that works. I am using a controller for the Series X, however the problem persists on controllers for the One Series. Headset is Turtle Beach Stealth 600. This was not an issue until recently.

:)

VovaBara

The headset is wireless so it was not an issue with any of the ports or their cleanliness. All devices were Bluetooth and kept disconnecting from the Xbox randomly. I did a factory reset on my Xbox (keeping games and data) and it seemed to fix it, at least for now.

FernandoCarvalhoPV

My name is Fernando I'm an independent consultant, I'm happy to help.

Disconnect and reconnect the headset securely to the expansion port on the controller. Wipe the headphone cable connector with a clean cloth and reconnect it to the controller. Test the headset by connecting it to a different controller. If it doesn't solve it, in the article below there are some procedures that can help you in this case. https://support.xbox.com/en-US/help/hardware-network/accessories/troubleshoot-chat-headset

(Note) The link is in English and may need online translator software.

Hope I helped and see you soon

FernandoCarvalhoPV

I understand. If you have any problems, we are here for you. See you soon.

KALEEF

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

XBF Leo G

Hello Exphix,

Thank you for posting on the Xbox forums. We understand that your Xbox One X controller is constantly disconnecting from your console. We recommend making sure that the

controller is up to date. Also, we have a support article which provides
troubleshooting for Xbox One controllers. Be sure to let us know the results!

Controller and Headset CONSTANTLY DISCONNECTING from Xbox One X