Controller acting weird

CosmicTHEGOAT · Nov 15, 2018

Recently my xbox controller has been heating by the d pad area, and it keeps vibrating for no reason. It also at first kept turning off after every 3 secs. But i changed batterys and it worked. But it still heats up and vibrates. This controller isn't
even old. I can't find a solution no where. Does anyone have a solution.

:)

Gledog · Nov 15, 2018

controller acting weird

I can connect my controller but it will randomly shut off and turn right back on, pause or spin like the thumbstick is stuck. In general it acts weird. I have tried different batteries and the pay andcharge kiti bought. It's the day one controller that
came with the system. Is there anything I can do or should I try to return it for another one. I just don't want to have to return the whole system for a defective controller that came with it.

TAZMAN 1CA · Nov 15, 2018

controller acting weird

Try updating ur controler it worked for me

XBF Erick C · Nov 15, 2018

Hey there Cosmic,

Sorry to hear you are running into this problem with the controller. How long exactly have you had it? If it is under 90 days old then of course this controller should be in warranty and you can always set up a replacement order through the

Device Support page.

Of course the controller should not be doing this, But if new batteries aren't working and the controller is still running into problems I would recommend looking for a replacement, Or of course
Contacting Xbox Customer Support to see if there is anything to be done with this.

I hope this helps!

XBF Erick C

Hey there Cosmic,

Sorry to hear you are running into this problem with the controller. How long exactly have you had it? If it is under 90 days old then of course this controller should be in warranty and you can always set up a replacement order through the

Device Support page.

Of course the controller should not be doing this, But if new batteries aren't working and the controller is still running into problems I would recommend looking for a replacement, Or of course
Contacting Xbox Customer Support to see if there is anything to be done with this.

I hope this helps!

Francia J.

Alright. Let's try to perform troubleshooting steps on your console as well just to ensure that it's not the issue.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

killjoy D22

no i dont have another controller

Francia J.

Hi Killjoy, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly update your controller by following the step on this link:

https://support.xbox.com/en-US/help/hardware-ne...

Francia J.

Are you on Xbox or PC, Killjoy?

Also, if you have a different controller that you can try on your device just to check if the same issue will occur that would be great.

Controller acting weird