Control of xbox screen

The xbox screen will pop up and go to black. If I hold the button on the controller, I get the option screen for turn off controller, turn off console, restart

Thanks for the videos/links folks.

The best controller just got better ... ... ... ... ...

Microsoft tested Xbox One controller with built-in screen, found it "detrimental to core gameplay"

"SmartGlass is different because it's for extra information."



www.oxm.co.uk/.../microsoft-tested-xbox-one-controller-with-built-in-screen-found-it-detrimental-to-core-gameplay

Yes the docking station works perfectly fine via PC and Xbox however charging isn't the issue I'm being prompted from my Xbox to update my controller when I plug it up directly to the controller to charge it from the USB port on the front of my Xbox once I confirm to update I get the progress screen after the progress screen I get the no updates needed screen and then recycle It gives me a update required button again I'm not stuck at the screen the controller is usable after leaving the screen It's just asking me to update when I'm already on the latest firmware for the controller

So when I get to that screen, everything shows up, but I can’t select anything. It’s like the controllers won’t work on that screen. But when I go back to the screen where you can shut the Xbox completely off, the controllers will work

Hi Alive22! My name is Ricardo an independent advisor ready to help you with this situation!

First try this please

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox

If this doesn't work, try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps